Elizabeth Wasonga

With close to 3 years of experience in Customer Experience, I have worked in different environments which have enabled me to be flexible to change.

I have achieved quite a number of things such as being recognized for being prompt and having little supervision on my work.

The skills I have mastered include but are not limited to data management and analysis, problem-solving, time management, solution delivery, analytical skills and customer experience.

Customer Experience Executive, SAFARICOM INVESTMENT CO-OPERATIVE

• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to develop and implement creative solutions to complex problems.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Provided professional services and support in a dynamic work environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks

Customer Service Agent, INFLUX

• Responded to customer calls and emails to answer questions about products and services.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.

Head of Customer Care, HAVA NET LIMITED

• Passionate about learning and committed to continual improvement.
• Applied effective time management techniques to meet tight deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked well in a team setting, providing support and guidance.
• Demonstrated leadership skills in managing projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Gained extensive knowledge in data entry, analysis and reporting

Degree in Environmental Science, Rongo University, Migori