Elizabeth Otieno

A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, I do this through having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep my customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner. Right now I’m looking for a suitable position with an exciting and ambitious company.

Nibav Lifts Limited, Nairobi

(2021-present)

Customer Service Representative

. Responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all interactions positively and to the customers complete satisfaction. 

· Responding appropriately to customer questions and comments. 

· Screening calls, and handling 'wafflers’ and ‘insistent’ callers. 

· Identify gaps in a customer’s records & then collecting information to fill them in the gaps. 

· Assisting customers in making a decision about a product or service to buy. 

· Maintain and updating customer databases. 

· Keeping accurate records of discussions or correspondence with customers. 

· Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. 

· Undertaking general administrative duties like filing, photocopying and opening mail.

Jade Limited, Kisumu

(2019-2020)

Customer Service Executive

• Responding quickly to customer concerns
• Remaining available in a variety of ways
• Understanding the company and the service(s) it provides
• Caring about the customer and the customer's experience
• Attended a minimum of 60 t0 90 calls every day.

2 years diploma course in customer service from East African Institute of Certified Studies 

Sinyolo Girls High School, (2016-2019)