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elizabeth langa

elizabeth langa

Social Media Manager

Customer Service / Support

Waithaka, Nairobi Area

Social

About elizabeth langa:

I am passionate about customer experience and communications, currently working on social media platforms like Twitter, Facebook, WhatsApp, Instagram, Emails, Live chats and Sms. 

Experience

Responsible for managing all the subscribers across multiple media channels. Monitoring campaigns and competitions for the company and relay key information online to increase engagement and brand awareness. 

Accomplishment:

  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems increasing customer engagement by 50%.
  • Quickly learned and mastered documentation software necessary to record and research customer issues that could be forwarded to the relevant department for fast resolution.
  • Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives.
  • Managed scheduling for Facebook, twitter, YouTube and Instagram to ensure constant stream of online material and generate inbound traffic growing followers organically over a 4-month period. 

Education

Bachelor's degree in Food Nutrition and Dietetics

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