beBee background
Professionals
>
Waithaka
elizabeth langa

elizabeth langa

Social Media Manager

Customer Service / Support

Waithaka, Nairobi Area

Social

About elizabeth langa:

I am passionate about customer experience and communications, currently working on social media platforms like Twitter, Facebook, WhatsApp, Instagram, Emails, Live chats and Sms. 

Experience

Responsible for managing all the subscribers across multiple media channels. Monitoring campaigns and competitions for the company and relay key information online to increase engagement and brand awareness. 

Accomplishment:

  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems increasing customer engagement by 50%.
  • Quickly learned and mastered documentation software necessary to record and research customer issues that could be forwarded to the relevant department for fast resolution.
  • Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives.
  • Managed scheduling for Facebook, twitter, YouTube and Instagram to ensure constant stream of online material and generate inbound traffic growing followers organically over a 4-month period. 

Education

Bachelor's degree in Food Nutrition and Dietetics

Professionals who compete with elizabeth

Professionals in the same Customer Service / Support sector as elizabeth langa

Professionals from different sectors near Waithaka, Nairobi Area

Other users who are called elizabeth

Jobs near Waithaka, Nairobi Area

  • Social Media Marketing Manager

    3 weeks ago

    ReportsAI Nairobi County

    This is a full-time on-site position for a Social Media Marketing Manager based in Nairobi County, Kenya. The role entails creating effective content strategies, · optimizing social media platforms, · driving engagement through creative campaigns, · and analyzing performance anal ...

  • Social Media Manager

    4 weeks ago

    GENCO Livestock and Fresh Meat Export Ltd Nairobi County

    We are looking for a proactive Social Media Manager / Digital Marketer to join our team. · ...

  • Social Media Manager

    1 month ago

    GiveDirectly Nairobi

    We are seeking a Social Media Manager to lead GiveDirectly's presence across our social platforms, · Lead GiveDirectly's social media strategy and posting calendar across all major platforms  · Create and edit content (posts, visuals, short videos) that highlight GiveDirectly's p ...