Elizabeth Adhiambo

I have 4 years experience in customer service, which have equipped me with a solid understanding of the role. Also had a 5years experience in data entry prior to customer service which has provided me with a strong foundation in both knowledge and technical skills. I am highly proficient in CRM SYSTEMS,MICROSOFT OFFICE SUITES, and constantly eager to stay up-to-date with latest industry trends and advancements.

Experienced customer-oriented individual with strong work ethics, attention to details with positive attitude. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Critical reasoning abilities to identify and assess customers need to achieve satisfaction. Strong knowledge of CRM systems and practices to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 4 years’ customer service experience. 

* Kenyatta University, Bachelor of Sc. in Records Management and I.T (Virtual and distance learning) From 2020-Ongoing. 

*Kenya Certificate of Secondary Education, Our Lady of Mercy High School: 2008 – 2011.