Edah Chepkoech

My professional experience involved;

Customer Service
 Handles customer inquiries via telephone and/or SMS.
 Provides customers with product and service information by clearly explaining
procedures; answering questions; providing information
Complaint Handling
 Manages and resolves customer complaints
 Identifies and escalates priority issues and where necessary, following up
customer concerns
Database Management
 Collects, confirms and updates client information on CRM according to
standard operating procedures
 Adheres to Data Protection policy with regards to confidentiality of customer
details
Standards Compliance
 Maintains and improves quality results by adhering to standards and
guidelines and recommending improved procedures
Business Development
 Recognizes opportunities for cross selling to customers, by advising on new
and existing services which may suit their requirements 

Master of Business Administration : University of Nairobi 2021 -Ongoing
Bachelor of Commerce (Procurement & Supply Chain Management): University
of Nairobi, 2019