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Westlands
Dorcas Lumadi

Dorcas Lumadi

RECEPTIONIST

Customer Service / Support

Westlands, Nairobi Area

Social

Services offered

am a loyal and trustworthy employee who can work alone or as part of a team. I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record

Receptionist
Customer care
Cashier
Approximate rate: KSh 2,000 per hour

Experience

WORK EXPERIENCE

1. KABSMART SUPERMARKET

➢ Position: Cashier (2021-2022)

Key Accomplishments:
➢ Handled customer inquiries and complaints.
➢ Conducted surveys to increase engagement rate by 10%.
➢ Achieved a 5-star customer satisfaction rate.
➢ Followed communication procedures for a good Customer Effort Score (CES).
➢ Built sustainable relationships with customers.

2. WINSPACE

➢ Position: Customer Care (2023-present)

Education

EDUCATION BACKGROUND
2022-2023: Bridge College Kenya
Certificate Level 1 in Office Operations Front Office.

2016-2019: Mudavadi Girls High School
Kenya Certificate of Secondary Education (KCSE).

2004-2015: Tembo Court Primary School
Kenya Certificate of Primary Education (KCPE).

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