dominic rutto

Highly skilled and experienced ICT officer with a strong technical background
and Quality Assurance (QA) expertise seeking a mid-level position. Dedicated to
delivering high-quality ICT solutions and ensuring optimal system performance
through effective testing and quality control measures.

Summary of Qualifications:

• Over 3 years of experience as an ICT officer, combining technical proficiency with expertise in Software Quality Assurance.
• Extensive knowledge of ICT infrastructure management, hardware and software configurations, and network administration.
• Proven ability to perform comprehensive testing, identify defects, and implement effective solutions to enhance system reliability.
• Strong understanding of QA methodologies, processes, and best practices.
• Excellent problem-solving and analytical skills, with a keen eye for detail.
• Exceptional communication and interpersonal abilities, fostering effective collaboration with cross-functional teams.
• Track record of successfully managing projects, meeting deadlines, and delivering high-quality results.

PROFESSIONAL EXPERIENCE

2023 MAY - TO DATE ICT : INTERN | MINISTRY OF INFORMATION

TECHNOLOGY |STATE DEPARTMENT OF BROADCASTING AND

TELECOMMUNICATION - TELEPOSTA

I am working as an intern under the Public Services commission at MInistry of ICT headquaters.

The following are my key duties and responsibilities: -

• Manage and maintain Ministry ICT infrastructure, ensuring smooth operations and optimal performance.
• Install, configure, and troubleshoot hardware and software applications, addressing issues promptly to minimize downtime.
• Perform regular system and network maintenance, including updates, patches, and backups.
• Collaborate with cross-functional teams to design, implement, and upgrade ICT systems.
• Conduct thorough testing and quality assurance processes to identify and resolve defects, ensuring high system reliability.
• Develop and implement data backup and disaster recovery strategies to protect critical organizational data.
• Provide technical support to end-users, addressing their inquiries and issues in a timely and efficient manner.
• Create and deliver training programs to educate staff on technology best practices and ensure optimal utilization of ICT resources.
• Stay updated with emerging technologies, trends, and industry developments, making recommendations for system improvements and enhancements.

2021 MARCH : TO DATE: SOFTWARE TEST ENGINEER| TECHNO BRAIN

LIMITED - HURLINGHAM NAIROBI|

I am a software test engineer at this first Africa Microsoft engineering center. The following are my key duties as assigned.

• Developed and implemented comprehensive test plans, test cases, and test scripts to ensure software functionality and reliability.
• Conducted various types of testing, including functional, regression, performance, and usability testing.
• Identified, documented, and tracked software defects using bug tracking tools, collaborating with developers to ensure timely resolutions.
• Performed root cause analysis of defects and implemented corrective actions to improve software quality.
• Participated in the design and improvement of QA processes and procedures to enhance overall efficiency and effectiveness.
• Assisted in the creation and maintenance of QA documentation, including test plans, test cases, and test reports.
• Collaborated with development teams mostly based in Redmond USA to provide feedback and recommendations for software improvements.
• Conducted periodic quality audits to ensure adherence to established standards and processes.
• Report bugs in MIcrosoft FeedbackHub where we solve the issues with the engineers before the microsoft is being deployed for the users .

2015 - 2019: Multimedia University of Kenya| Bachelor's Degree in Information Technology| Nairobi|

• Bsc. Information Technology with specilzation in Networking and software.

Certifications:

June 2022 - July 2022: ISTQB and Agile Foundation

• Enrol to certification for testing software using selenium and agile.

July 2023 - August 2022: Project Management foundation

Certified project management fundamentals

August 2020 - February 2021: Software Development | Moringa school

-Ngong Road Nairobi |

• Web designing using Python Django, HTML , Bootstrap , React Js and c#

(still learning)