Dickson Abuka

Self-motivated and passionate about professionalism.

Corporate Planning Officer | Central Rift Valley Water Works Development Agency.  | Sep 2024 - Aug 2025

• Supported budgeting and financial planning for multi-county infrastructure projects, ensuring alignment with government priorities.
• Drafted and reviewed the Agency’s strategic plan by consolidating data and feedback from multiple stakeholders.
• Engaged in customer/stakeholder consultations, strengthening relationships and aligning services with expectations.
• Gained experience in compliance, governance, and structured reporting processes.

Operations & Client Service Officer | Finmat SACCO LTD. | May 2022 - Apr 2024

• Oversaw Nairobi branch operations including data input, reconciliations, member accounts, and reporting while ensuring compliance with SACCO regulations.
• Led a team of three in handling member transactions, improving turnaround time and accuracy.
• Supported credit and loan processing activities, including documentation, account management, and follow-up.
• Initiated marketing programs and customer engagement forums, increasing membership by 30% in 2022.
• Streamlined operational processes by automating reports, reducing costs and improving efficiency.
• Delivered frontline customer service, resolving member issues, inquiries, and complaints promptly.

Industrial Attachment | Kenya Revenue Authority | Sep 2021 – Nov 2021

• Handled taxpayer inquiries and guided clients on compliance requirements.
• Processed and reconciled revenue data, generating accurate reports for management.
• Assisted in issuing demand notices and following up on compliance, gaining exposure to credit risk and customer account management.

CPA II.

Advanced Excel & Power BI.

B.A Economics and Mathematics.