
Dickson Abuka
Administrative
About Dickson Abuka:
Self-motivated and passionate about professionalism.
Experience
Corporate Planning Officer | Central Rift Valley Water Works Development Agency. | Sep 2024 - Aug 2025
- Supported budgeting and financial planning for multi-county infrastructure projects, ensuring alignment with government priorities.
- Drafted and reviewed the Agency’s strategic plan by consolidating data and feedback from multiple stakeholders.
- Engaged in customer/stakeholder consultations, strengthening relationships and aligning services with expectations.
- Gained experience in compliance, governance, and structured reporting processes.
Operations & Client Service Officer | Finmat SACCO LTD. | May 2022 - Apr 2024
- Oversaw Nairobi branch operations including data input, reconciliations, member accounts, and reporting while ensuring compliance with SACCO regulations.
- Led a team of three in handling member transactions, improving turnaround time and accuracy.
- Supported credit and loan processing activities, including documentation, account management, and follow-up.
- Initiated marketing programs and customer engagement forums, increasing membership by 30% in 2022.
- Streamlined operational processes by automating reports, reducing costs and improving efficiency.
- Delivered frontline customer service, resolving member issues, inquiries, and complaints promptly.
Industrial Attachment | Kenya Revenue Authority | Sep 2021 – Nov 2021
- Handled taxpayer inquiries and guided clients on compliance requirements.
- Processed and reconciled revenue data, generating accurate reports for management.
- Assisted in issuing demand notices and following up on compliance, gaining exposure to credit risk and customer account management.
Education
CPA II.
Advanced Excel & Power BI.
B.A Economics and Mathematics.
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