Dianna Nekesa

CFAO Mobility Kenya Limited Key Contributions þ Cultivated exceptional customer relationships through professional communication and empathetic service delivery, enhancing customer retention. þ Proactively resolved complex customer issues by collaborating with cross-functional teams, ensuring swift and effective resolutions. Delivered comprehensive on-the-job training to new hires, fostering their professional growth and boosting team productivity. þ Maintained strict confidentiality and handled sensitive customer data with the highest standards of discretion and compliance. P a g e | 2 þ Orchestrated and streamlined administrative functions, including scheduling, meeting coordination, and internal communications, to improve operational efficiency. þ Conducted detailed follow-ups with customers, gathering actionable feedback and driving continuous service improvements. þ Consistently exceeded predefined quality standards, showcasing strong attention to detail and a customer-first mindset.

KYC Executive at Airtel Kenya Key Contributions þ Ensured full compliance with regulatory KYC standards, mitigating risks and safeguarding the organization's reputation. þ Conducted thorough due diligence, including document verification and transaction analysis, to identify and address potential risks. þ Maintained a comprehensive and accurate customer database, driving efficiency and improving data reliability. þ Acted as a liaison between internal teams and customers to resolve KYC-related challenges effectively and professionally. þ Enhanced operational workflows by identifying gaps in KYC processes and implementing corrective measures. þ Delivered insightful reports and recommendations to senior management on compliance and customer.

Clerk and DPO at IEBC 2022 Responsible for facilitating the voter registration process. Helped eligible individuals to complete registration forms, verify the accuracy of the information provided and ensured all necessary documentations is submitted. Maintained accurate records of voters within my jurisdiction. This includes updating voter rolls with new registrations.  Educated the public regarding voter registration, verification and importance of exercising their democratic rights. Responsible for ensuring IEBC complies with the data protection laws and regulations. This involves understanding and implementing measures to protect the personal data of voter, candidates and other stakeholders involved in the electoral process.

⚫ BSc Statistics South Eastern Kenya University 09/2016 - 12/2020 ⚫ Statistical Software for Data Science (STATA)-KESAP Research Center ⚫ Statistical packages for Social Sciences (SPSS)-KESAP Research Center ⚫ Statistical Programming Language(R-Language)-KESAP Research Center