
Juliana Oroko
Customer Service / Support
About Juliana Oroko:
I am writing to express my strong interest in administrative assistant and customer care roles. With my extensive experience in Customer care and administrative support, I am confident in my ability to contribute effectively to your team and help drive customer satisfaction and sales conversion. I am proficient in CRM software and Microsoft Office applications, allowing me to streamline interactions and deliver top-notch service efficiently.. I have utilized spreadsheets and databases for data entry, ensuring the accuracy and completeness of the information. I have strong organizational and communication skills, I believe I am well-equipped to contribute to the smooth operation of your organization.
With a solid background in customer service and proven leadership skills, I am confident in my ability to effectively lead your team and contribute to the operational excellence of your organization. I have a Bachelor in Business Administration (BBA) in finance.
In my previous role as a customer service agent I managed inbound inquiries across multiple channels, including chats, social media, WhatsApp, and phone calls. I provided accurate information about products and services, engaging with customers to understand their needs and build lasting relationships. I have consistently demonstrated my ability to achieve operational excellence by ensuring adherence to policies, procedures, and regulations while also driving continuous improvement initiatives.
As a proactive problem solver, I possess the ability to identify and resolve issues independently. I am able to anticipate potential challenges and exercise excellent judgment in determining when to escalate issues to supervisors or other team members.
Experience
1. Case Processing Assistant II; Refugee Communications; Church World Service Jan 2023 to Sept 2023
2. Case Processing Assistant; Church World Service Aug 2022 to Dec 2022
3. Digital Experience Analyst – Online Support; Safaricom Limited February 2015 – August 2022
4. Switchboard Assistant – Resources Department; Safaricom October 2014 – January 2015
5.Customer Experience Executive; Safaricom October 2008 – 2014
Education
Bachelors Of Business Administration (Finance)
Professionals in the same Customer Service / Support sector as Juliana Oroko
Professionals from different sectors near Embakasi, Nairobi Area
Other users who are called Juliana
Jobs near Embakasi, Nairobi Area
-
Customer Experience Quality Assurance Officer
3 weeks ago
BURN Ruiru+The employee will ensure delivery of high-quality customer service within Customer Experience. This position is responsible for designing, implementing, and overseeing quality assurance programs to enhance the skills and performance of all call center agents.+ · +Call Evaluation ...
-
Sales Consultant
1 week ago
Stawitech Nairobi+Job summary+This is an internship role for a Sales Consultant based on-site in Nairobi County,+ KE.+The Sales Consultant will engage with clients to understand their needs deliver tailored solutions and build long-term relationships to ensure customer satisfaction.+Provide consu ...
-
Senior Site Reliability
2 weeks ago
Canonical NairobiWe are hiring a Senior Site Reliability / Gitops Engineer to our Information Systems (IS) team.This role is an opportunity for an "automation-first" senior technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu an ...