Juliana Oroko

I am writing to express my strong interest in administrative assistant and customer care roles. With my extensive experience in Customer care and administrative support, I am confident in my ability to contribute effectively to your team and help drive customer satisfaction and sales conversion. I am proficient in CRM software and Microsoft Office applications, allowing me to streamline interactions and deliver top-notch service efficiently.. I have utilized spreadsheets and databases for data entry, ensuring the accuracy and completeness of the information. I have strong organizational and communication skills, I believe I am well-equipped to contribute to the smooth operation of your organization. 

With a solid background in customer service and proven leadership skills, I am confident in my ability to effectively lead your team and contribute to the operational excellence of your organization. I have a Bachelor in Business Administration (BBA) in finance.

In my previous role as a customer service agent I managed inbound inquiries across multiple channels, including chats, social media, WhatsApp, and phone calls. I provided accurate information about products and services, engaging with customers to understand their needs and build lasting relationships. I have consistently demonstrated my ability to achieve operational excellence by ensuring adherence to policies, procedures, and regulations while also driving continuous improvement initiatives. 

As a proactive problem solver, I possess the ability to identify and resolve issues independently. I am able to anticipate potential challenges and exercise excellent judgment in determining when to escalate issues to supervisors or other team members. 

1. Case Processing Assistant II; Refugee Communications; Church World Service Jan 2023 to Sept 2023

2. Case Processing Assistant; Church World Service Aug 2022 to Dec 2022

3. Digital Experience Analyst – Online Support; Safaricom Limited February 2015 – August 2022

4. Switchboard Assistant – Resources Department; Safaricom October 2014 – January 2015

5.Customer Experience Executive; Safaricom October 2008 – 2014

Bachelors Of Business Administration (Finance)