Derrick Mwangi

Am a graduate with degree in economics  and sociology ,with diverse experience in customer service,conflicnt and complaint resolutions,identifying gaps and recommending solutions 

PROFESSIONAL WORK EXPERENCE
 Uwezo  Fund Oversight Board Intern
            PUBLIC SERVICE COMMISSION (April 2023 – March 2024)
 Overseeing issuance loan forms to  citizens to fill in the loan applications 
 Give current loan status to uwezo fund beneficiaries
 Ensures compliance of completed loan forms for potential uwezo fund borrowers before processing 
 Initiate loans for vetting and play active role strict adherence in loan recovery 
 Develop a schedule for group meetings and visit groups that are not servicing their loans 
 Fill in Constituency loan status reports on monthly basis 
 Register groups that require standardization of their products with Kenya National Bureau of Statistics for submission to the board

 Credit  Officer 
           SIMPLE PAY CAPITAL LTD, Naivasha (July 2022-March 2023)   
 Actively drove growth in customer numbers through marketing, recruiting new customers and   activation of dormant accounts in micro individual lending       
 Accurately evaluated clients’ business credibility and loan processing and ensured timely collections for a healthy portfolio. 
 Trained customers and clients on policies and procedures, basic business skills, loans and provision of financial services which ensured satisfied customer base      
 Formulated creative strategies for client retention to both existing and new clients to accelerate our growth plans.       
   
 Agro Dealer success agent 
           APOLLO AGRICULTURE, Nairobi (March 2022–July 2022)   
 Delivered high quality results in customer service by processing gap identification and recommending for improvement     
 Offered optimized financing, high-quality farm products to small scale farmers and digital advice to maximize their farm productivity.
 Made outbound calls to farmers and partners to handle inquiries to provide support and resolve complaints.
 Trained farmers on product promotions, referrals, technical/mobile app and service information in accordance with company policies and procedures.   
 Fielded customer complaints and offered workable solutions, leading to a 5% increase in our loan repayment by farmers.    

 Debt Collection Officer 
           4G CAPITALCREDIT LTD, Kerugoya (November 2021–March 2022)       
 Repeatedly delivered on set Collection targets on loans issued to SMEs      
 Gained excellent negotiation skills in negotiating for ideal loan repayment plans with clients       
 Ensured high quality results by adhering to set KPIs and updating all interactions in the system 
 Reported on daily basis and updated my supervisor with feedback from clients, shared my challenges, insights and recommendations on the assigned accounts.
 Excelled in customer retention and relations in the assigned areas of operation.

 School Field Attachment  
           AMICA SAVINGS AND CREDIT LTD, Kahatia Branch (2020)
 Recruited new customers by marketing shares and till number mobilization 
 Assessed client credit worth by reviewed loan request forms and loan appraisal forms 
 Located and traced delinquent accounts for loan recovery purposes.
 Reconciled banks statements and posted transactions in different ledgers.

EDUCATION BACKGROUND AND QUALIFICATIONS
 CHUKA UNIVERSITY (2017–2021)       
              BA Economics and Sociology: Second class Honours, upper division        

 MUHOHO HIGH SCHOOL (2013–2016)  KCSE     Grade:  B
 Short-term courses
• Certificate in  Accounting- University of People (2021-2022)
• Certificate in SPSS and STATA – Epren College of Professional Studies (2019-2020)
• Certificate in computer application- Ruiru College (2016-2017)