
Derrick Mwangi
Accounting / Finance
About Derrick Mwangi :
Am a graduate with degree in economics and sociology ,with diverse experience in customer service,conflicnt and complaint resolutions,identifying gaps and recommending solutions
Experience
PROFESSIONAL WORK EXPERENCE
Uwezo Fund Oversight Board Intern
PUBLIC SERVICE COMMISSION (April 2023 – March 2024)
Overseeing issuance loan forms to citizens to fill in the loan applications
Give current loan status to uwezo fund beneficiaries
Ensures compliance of completed loan forms for potential uwezo fund borrowers before processing
Initiate loans for vetting and play active role strict adherence in loan recovery
Develop a schedule for group meetings and visit groups that are not servicing their loans
Fill in Constituency loan status reports on monthly basis
Register groups that require standardization of their products with Kenya National Bureau of Statistics for submission to the board
Credit Officer
SIMPLE PAY CAPITAL LTD, Naivasha (July 2022-March 2023)
Actively drove growth in customer numbers through marketing, recruiting new customers and activation of dormant accounts in micro individual lending
Accurately evaluated clients’ business credibility and loan processing and ensured timely collections for a healthy portfolio.
Trained customers and clients on policies and procedures, basic business skills, loans and provision of financial services which ensured satisfied customer base
Formulated creative strategies for client retention to both existing and new clients to accelerate our growth plans.
Agro Dealer success agent
APOLLO AGRICULTURE, Nairobi (March 2022–July 2022)
Delivered high quality results in customer service by processing gap identification and recommending for improvement
Offered optimized financing, high-quality farm products to small scale farmers and digital advice to maximize their farm productivity.
Made outbound calls to farmers and partners to handle inquiries to provide support and resolve complaints.
Trained farmers on product promotions, referrals, technical/mobile app and service information in accordance with company policies and procedures.
Fielded customer complaints and offered workable solutions, leading to a 5% increase in our loan repayment by farmers.
Debt Collection Officer
4G CAPITALCREDIT LTD, Kerugoya (November 2021–March 2022)
Repeatedly delivered on set Collection targets on loans issued to SMEs
Gained excellent negotiation skills in negotiating for ideal loan repayment plans with clients
Ensured high quality results by adhering to set KPIs and updating all interactions in the system
Reported on daily basis and updated my supervisor with feedback from clients, shared my challenges, insights and recommendations on the assigned accounts.
Excelled in customer retention and relations in the assigned areas of operation.
School Field Attachment
AMICA SAVINGS AND CREDIT LTD, Kahatia Branch (2020)
Recruited new customers by marketing shares and till number mobilization
Assessed client credit worth by reviewed loan request forms and loan appraisal forms
Located and traced delinquent accounts for loan recovery purposes.
Reconciled banks statements and posted transactions in different ledgers.
Education
EDUCATION BACKGROUND AND QUALIFICATIONS
CHUKA UNIVERSITY (2017–2021)
BA Economics and Sociology: Second class Honours, upper division
MUHOHO HIGH SCHOOL (2013–2016) KCSE Grade: B
Short-term courses
• Certificate in Accounting- University of People (2021-2022)
• Certificate in SPSS and STATA – Epren College of Professional Studies (2019-2020)
• Certificate in computer application- Ruiru College (2016-2017)
Professionals who compete with Derrick
Professionals in the same Accounting / Finance sector as Derrick Mwangi
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Jobs near Naivasha
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We are recruiting for a Chef Instructor/Lecturer to join our team at Boma International Hospitality College (BIHC). As an ISO 9001:2015 certified organization, we are keen to demonstrate our ability to consistently provide products and services that meet customer and applicable s ...
Naivasha1 month ago
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Classic Ford Lincoln - Columbia · Columbia, SC · Full Time · Summary · CLASSIC FORD / LINCOLN - COLUMBIA is in need of several (3) outgoing, optimistic and extremely customer friendly team members to help with our growing service department. Our service greeters will assist custo ...
Customer4 days ago
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A Chef Instructor/Lecturer will be responsible for coordinating and teaching several courses with an option to design their own course within their chosen area of focus. · The successful candidate will have a Diploma in Areas of Specialization/related field of study and 3-5 years ...
Naivasha1 month ago