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Nairobi
Derrick Mutange

Derrick Mutange

Virtual Ninja | Tech Geek | Trading Buff

Technology / Internet

Nairobi, Nairobi Area

Social

Services offered

Versatile professional with 5+ years’ experience in data annotation (AI Trainer), customer support, community management, virtual assistance, and tech solutions. Skilled at image, text, audio, and video annotation, building positive client experiences, moderating global Web3 communities, and supporting healthcare, fintech, and SaaS users. Strong technical foundation in Python, MQL4/5, SQL, and web development (Shopify, WordPress, Wix), enabling efficient problem-solving and automation.

Algorithmic trading
Web development
Data annotation
Customer support
Virtual assistance
Community management
Approximate rate: USD$ 10 per hour

Experience

Data Annotation Specialist – Appen, Remotasks, Clickworker, TELUS International, Scale AI 

2020 – 2024 | Remote 

  • Annotated and labeled large-scale datasets (images, text, audio, video) for AI/ML model training. 
  • Maintained accuracy above 98% across multiple projects, including autonomous driving, healthcare, and e-commerce datasets, while performing quality checks and peer reviews. 

Customer Support Specialist – iFunds, Propea, AcuityMD, Anchorage Digital, Healthcare Clients 

2019 – 2025 | Remote 

  • Resolved 1,000+ monthly tickets with 95% satisfaction across healthcare, fintech, SaaS, and Web3. 
  • Improved efficiency by creating FAQs and troubleshooting guides. 

Community English Moderator – LunaDEX, BlockWave NFT, MetaYield DAO 2021 – 2023 | Remote 

Grew and managed English-speaking communities on Discord/Telegram. 

Reduced spam/scam activity by 90% while boosting engagement. 

Virtual Assistant & Data Entry Specialist – Freelance 

2020 – Present | Remote 

  • Managed scheduling, inboxes, and CRM updates for executives. 
  • Delivered accurate reports and business support for e-commerce & Web3 clients. 

Freelance Web Developer – Shopify, WordPress, Wix 

2018 – Present | Remote 

  • Built responsive websites, resolved app conflicts, and trained clients.

Algorithmic Trading Developer – Freelance 

2017 – Present

  •  Designed trading bots with MQL4/5 & Python, automated Telegram trade signals.

Education

BSc. Actuarial Science (First-Class Honors) 

University of Nairobi, Kenya 

Graduated: 2017 - 2021

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