Derrick Mutange

Virtual Ninja | Tech Geek | Trading Buff

Technology / Internet

Nairobi, Nairobi Area

Services offered

Versatile professional with 5+ years’ experience in data annotation (AI Trainer), customer support, community management, virtual assistance, and tech solutions. Skilled at image, text, audio, and video annotation, building positive client experiences, moderating global Web3 communities, and supporting healthcare, fintech, and SaaS users. Strong technical foundation in Python, MQL4/5, SQL, and web development (Shopify, WordPress, Wix), enabling efficient problem-solving and automation.

Algorithmic trading

Web development

Data annotation

Customer support

Virtual assistance

Community management

Approximate rate: USD$ 10 per hour

Experience

Data Annotation Specialist – Appen, Remotasks, Clickworker, TELUS International, Scale AI

2020 – 2024 | Remote

Annotated and labeled large-scale datasets (images, text, audio, video) for AI/ML model training.
Maintained accuracy above 98% across multiple projects, including autonomous driving, healthcare, and e-commerce datasets, while performing quality checks and peer reviews.

Customer Support Specialist – iFunds, Propea, AcuityMD, Anchorage Digital, Healthcare Clients

2019 – 2025 | Remote

Resolved 1,000+ monthly tickets with 95% satisfaction across healthcare, fintech, SaaS, and Web3.
Improved efficiency by creating FAQs and troubleshooting guides.

Community English Moderator – LunaDEX, BlockWave NFT, MetaYield DAO 2021 – 2023 | Remote

Grew and managed English-speaking communities on Discord/Telegram.

Reduced spam/scam activity by 90% while boosting engagement.

Virtual Assistant & Data Entry Specialist – Freelance

2020 – Present | Remote