dennis wakaba

Dovey-pharma (2020 Jan-Oct) -technical support
-Maintaining Pharmacore systems
-Making daily reports of achievements and system
operations
-Maintaining and updating the database with accurate
information, ensuring data integrity and consistency
-Conducting training sessions for staff on software
applications and digital tools.
- Offering technical-level support through remote desktop
(AnyDesk, VNC, and TeamViewer).

Techmetris Web designs (2022 Jun-Dec) – web designer
-Creating digital graphics, illustrations, or multimedia
content for websites, social media, marketing materials, or
presentations.
- Proficiently using graphic design software such as
Adobe Creative Suite, e.g., Photoshop, and other relevant
tools to create visually compelling designs.

Ministry of information (2023 May-August) -IT intern
- Testing and implementing the KNA website
-Repair and maintenance of electronics and ICT systems

- Testing and configuring newly acquired and relocated
equipment.
- Network administration and troubleshooting, CISCO
software.
- Installing of OS, user applications and backing up of data,
digitizing and archiving historical data.

Dovey Pharma (2024 April to Date)- website manager &
software service manager.
-Ensuring the smooth operation of iVend POS.
-Conducting SAP ERP system updates
-Ensuring a smooth transition from Pharmacore to SAP
-Overseeing website maintenance and updates
-Helpdesk management
-Managing content updates, implementing website analytics
tracking and conducting regular performance reviews
-Overseeing e-commerce operations
- Customer care and Customer Service

Chuka University 2020 – 2024
Bachelor’s degree in Computer Science
Second Upper
Njiiri High School 2016 - 2019
B

Matu Primary 2007- 2015

B+