dennis njenga

I am an IT Infrastructure and customer support professional with more than 7 years’ experience in the Telecommunications industry incorporating technology skills with agile experience, a customer obsession and analytical abilities to support and resolve technical issues. Accomplished in providing unsurpassed support to partners aiding positive experiences by designing and implementing route to market strategies for OEMs including solutions such as AI, cloud and data technology. Committed to best-in-class customer service, maintaining integrity and professionalism.

• IT Infrastructure projects delivery including storage, compute, cloud and virtualization platforms 
• Offer L1 Customer support in issue handling and issue resolutions
• Drive customer engagement, market insight and market management to recognize and cultivate leads and grow IT business domain. 
• Collaborate with solutions and sales leadership, product line experts to gather opportunity requirement and implement strategies that contribute to an optimal value proposition.
• Present competitive value propositions to target customer and ensure successful project delivery.
• Collecting and analyzing customer technical demands, understand product specifications in detail and related licenses as maybe necessary.
• Spearhead project bidding process by preparing technical solutions, maintain project documentation and perform delivery project support.

BSc. Computer science