DENNIS MWITI

. I am a motivated individual and with my educational background and my extensive product marketing experience at National Bank of Kenya, I was thrilled to learn about the position. I was compelled to contact you to be considered for such an opportunity. I believe that my professional background, my experience in sales, marketing and industrialist drive make me an ideal candidate for this position.

In addition to being strong communicator and team player, I am the type of person who understands how vital my performance within the role is to the success of your company. I have demonstrated outstanding verbal and written communication skills while thriving in a deadline-driven, fast-paced environments. The working experience has provided me with a deeper realization of the importance of excellent customer service skills as one of the key drivers and sustainability of the business. The understanding of this fact and my strong aspirations to gain experience in this field inspired me to apply for this position.

PROFESSIONAL EXPERIENCESales Executive (S.E) | September 2022 to Present
National Bank of Kenya, Mwea Branch
Key Responsibilities
● Deposits mobilization and development of the organization’s personal loan book with an
emphasis on quality and value.
● Maintaining strong relationships with existing customers and developing new business
relations.
● Originating and completing documentation to open deposit accounts, loans, and credit card
applications.
● Developing and striving to meet and exceed established goals.
● Identifying strong cross-selling opportunities with customers in the bank.
● Providing education to customers on bank products and investments.
Achievements
● Spearheaded the opening of a new branch and achieved break-even within 5 months.
● Played a pivotal role in mobilizing deposits, contributing to 50% of the retail deposits.
● Enhanced Customer Value Propositions and effectively cross-sold various products.
● Expanded the Asset book under retail within 6 months, leading to branch recognition for
loan book growth.
● Led a team of 6 Salespeople to successfully open Junior Secondary School accounts.
● Exceeded key performance indicators and targets.
● Organized and executed branch-based market activations.
● Maintained and improved customer relationships, ensuring high satisfaction levels.
● Achieved significant growth in the personal loan book, emphasizing quality and value.
● Developed new business relations, enhancing the branch's overall performance.
claim/credict controller | Nov 2021 to Sept 2022
Meru doctors plaza Limited
Key Responsibilities:
Timely Payment Oversight:
● Monitor and ensure timely payment of debts by customers.
● Resolve payment discrepancies and issues.

Follow-up and Negotiation:
● Follow up on outstanding payments and invoices.
● Negotiate and establish re-payment plans with customers.
Debt Management:
● Proactively manage and collect debts from company debtors.
● Implement effective debt recovery strategies.
Relationship Building:
● Cultivate and maintain strong relationships with corporate customers.
● Collaborate with internal teams to address customer needs.
Reporting and Compliance:
● Prepare reports on accounts receivable status.
● Ensure compliance with financial regulations and standards.
Achievement
● Conducted customer education sessions, improving service awareness and adoption.
● Enhanced customer satisfaction through personalized service and follow-ups.
● Played a key role in community outreach programs, boosting the Hospitals visibility.
● Achieved high customer retention rates through excellent service and relationship
management.
● Contributed to the development of new financial products based on customer feedback and
market trends.
Claim/NHIF clerk | Aug 2019 to Oct 2021
Mikinduri subcounty hospital

Issuing of invoices to NHIF patients
. Verifying NHIF patient's card status.
Updating of billing books.
Billing of patients at the inpatient department.
Process NHIF claims-filling claim forms,
collecting the claim forms, and forwarding the payment.
Issuing of payment receipts to the patients.
Registration of expectant mothers in the Hospital into NHIF.
Admission and discharge of payments on the NHIF scheme
Achievement
Helped digitalize the hospital systems by creating an excel for existing and new patients
Intern |Planning and strategy,risk assesment |Internal auditing July 2018 to July 2018
Kenyatta National Refferal hospital
Data management;data collection,mining,analysis,Report
Strategic planning
Analysis of clinic audit data
Monitoring and evaluation
Performance contracting
Achievement
Acquired knowledge in major reporting and analysis tools and
softwares:STATA,SPSS.EPIDATA,EXCEL and MS Office Packages

Bachelor of science (Actuarial science) | 2019
University of Kabianga
Kenya Certificate of Secondary Education | 2014
Miathene Boys
Kenya Certificate of Primary Education | 2010
Mikinduri Primary School
Training and Certifications
● Certificate in Computer Studies - Talanta Computer Centre
● Team Building - Makiri Vocational Centre
● Induction Course - National Bank
● Internal Online Courses
● Sales Effectiveness and Presentation Skills
● Expert Insights on Essential Customer Service Skills
● AML & Customer Due Diligence
● Security User Awareness
● Telephone and Email Etiquette
● Business Continuity Management Programs
● Retail Banking Products
● Customer Complaint Management
● Business Banking Products
● Bancassurance Product Awarenes