Denis Ndichu

"Hello there, I'm Denis, and I'm genuinely thrilled about the chance to be considered for the customer service agent role. Let me share a bit about myself.

My background is in IT, and I've spent around three years in the world of customer success. During this time, I've really grown to enjoy helping people while also applying my technical know-how. I'm quite comfortable with HTML/CSS, which comes in handy when it's time to tackle technical issues. Plus, I'm well-versed in using tools like Zendesk and other ticketing systems to keep everything running smoothly.

The thing that I find most fulfilling about customer service is the human connection. It's about listening to our customers, understanding their needs, and coming up with solutions that truly make a difference. I'm a firm believer in clear and empathetic communication, and I'm committed to making every interaction with customers a positive and memorable one.

I'm genuinely excited about the opportunity to blend my technical skills, my passion for helping people, and my customer service experience to contribute to your team's success. I can't wait to be a part of your organization and exceed the expectations of our valued customers."

I have a background in IT and a Cisco Certification