Cynthia Gikonyo

Highly motivated and results-oriented Guest Affairs Officer/Customer Service Executive/Guest Resolution Specialist over 10 years of experience exceeding guest expectations in multicultural environments across the UAE and Kenya. Proven ability to plan, coordinate, and manage administrative affairs and support functions, ensuring smooth operations for leading companies and airlines. Adept at building rapport with diverse guests, resolving concerns promptly and efficiently, and fostering positive relationships. Skilled in utilizing various communication channels and technologies to deliver exceptional service. A team player with a strong work ethic and a commitment to continuous improvement. Eager to leverage experience and expertise to contribute to organizational success.

Highly motivated and results-oriented Guest Affairs Officer/Customer Service Executive/Guest Resolution Specialist over 10 years of experience exceeding guest expectations in multicultural environments across the UAE and Kenya. Proven ability to plan, coordinate, and manage administrative affairs and support functions, ensuring smooth operations for leading companies and airlines. Adept at building rapport with diverse guests, resolving concerns promptly and efficiently, and fostering positive relationships. Skilled in utilizing various communication channels and technologies to deliver exceptional service. A team player with a strong work ethic and a commitment to continuous improvement. Eager to leverage experience and expertise to contribute to organizational success.

Diploma in Secretarial Studies