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Cynthia Mudi

Cynthia Mudi

Food and Beverage Cashier
Nairobi, Nairobi Area

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About Cynthia Mudi:

I am an enthusiastic lady looking forward to expand my professional horizons by seeking new challenges. Flexible pertaining Food and beverage operations and Customer service.

Experience

Tamarind Tree Hotel, Nairobi, Kenya
Cashier, July 2018 - Present
Key Responsibilities:
 Responding to customer phone calls and assist with answering to questions, and processed orders.
 Provide assistance to customers to find appropriate products, answered questions and provided solutions for various issues.
 Counting cash drawers at the beginning and end of shifts, reconciled records of purchases and receipts.
 Maintained inventory by ordering products as needed. 
 Make suggestions to customers for specific purchases and increased company sales
 Ensure stations remained attractive by keeping check-out areas clean, organized, and well stocked.
 Processing cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings.
 Assessing availability of products in store, on shelves, and on order to provide accurate information to customers.
 Use Point-of-Sale system to accurately process cash, check, debit, and credit card payments.
 Reconcile accounting records and cash drawer daily and found and rectified all discrepancies.
 Verify customer identification for alcohol and tobacco purchases to comply with regulations and laws.
 Responsible for training new employees in the use of cash registers, handling stock and providing superior customer service.
 Follow department plans and stock rotation policies when placing new merchandise on shelves.
 Collaborate and assist barista and mixologist in coffee brewing and extraction. 
 Collaborate and assist front-end staff to provide service to customers
 Ensured work stations are adequately stocked with cutlery, straws, napkins and condiments.
 

Education

HND Hospitality Management-International Hotel and Tourism Institute (IHTI)

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