Cynthia Mudi

I am an enthusiastic lady looking forward to expand my professional horizons by seeking new challenges. Flexible pertaining Food and beverage operations and Customer service.

Tamarind Tree Hotel, Nairobi, Kenya
Cashier, July 2018 - Present
Key Responsibilities:
 Responding to customer phone calls and assist with answering to questions, and processed orders.
 Provide assistance to customers to find appropriate products, answered questions and provided solutions for various issues.
 Counting cash drawers at the beginning and end of shifts, reconciled records of purchases and receipts.
 Maintained inventory by ordering products as needed. 
 Make suggestions to customers for specific purchases and increased company sales
 Ensure stations remained attractive by keeping check-out areas clean, organized, and well stocked.
 Processing cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings.
 Assessing availability of products in store, on shelves, and on order to provide accurate information to customers.
 Use Point-of-Sale system to accurately process cash, check, debit, and credit card payments.
 Reconcile accounting records and cash drawer daily and found and rectified all discrepancies.
 Verify customer identification for alcohol and tobacco purchases to comply with regulations and laws.
 Responsible for training new employees in the use of cash registers, handling stock and providing superior customer service.
 Follow department plans and stock rotation policies when placing new merchandise on shelves.
 Collaborate and assist barista and mixologist in coffee brewing and extraction. 
 Collaborate and assist front-end staff to provide service to customers
 Ensured work stations are adequately stocked with cutlery, straws, napkins and condiments.
 

HND Hospitality Management-International Hotel and Tourism Institute (IHTI)