Charity Lorretta
Services provided: Other Customer Experience & Tech Support , Human Resources (HR) , Data Entry
About Charity Lorretta:
I am a motivated self‐starter with a background in Human Resource and 4 years’experience in Dataentry / Web Research. I am seeking to start my professional practice in a challenging and growing work environment where I can sharpenmy creativity skills. I have real passion in learning and developing and the confidence to take on more responsibilities. In my present project I am responsible for marking tests and training gents until they are ready to start production and also in quickly identifying outstanding candidates.
Experience
PROFESSIONAL EXPERIENCE
Generation Kenya
Customer Care Agent | March 2022 – April 2022
- Handling customer complaints and providing appropriate solutions and alternatives within the time limits, follow up to ensure issue resolution.
- Keepingrecords of customer interactions, process customer accountsand file documents.
- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Developing and documenting knowledge into helpful content.
Sama Source Kenya
Research Agent |2017 – 2022
- Managing all the daily tasks and work assignedto me by the supervisor
- Carrying out professional services,like business research,and management consulting and financial analysis
- Providing effective customer service such as handling a complicated customer queries, issues, complaints and questions.
- Maintain data work requirements by following at a program technique, procedures as well as meeting andmaintaining the required qualitythreshold.
- Verify entered data byreviewing, correcting, deleting, or reentering data; purging filesto eliminateduplication of data.
- Contribute to team effort by accomplishing relatedresults as needed.
- Web research
- Perform any other duty as may be requiredor assigned
HR Intern| April 2018 – July 2018
SamaSource Kenya
- Supporting the HR Department with maintaining employee personnel files and filing systems like contracts, but not limitedto creating new folders, and ensuring files are stored accurately in file room.
- Assisting with onboarding, pre-employment screenings, and terminations.
- Entering data for personnel actions including new hires, transfers, promotions and terminations for bothhourly and salariedemployees.
- Updating internal database with new employee information like contact detailsand employment forms.
- Help in organizing company events and careers days
- Reviewing and distributing company policies in digital formats or hard copies
- Screening resumes and application forms
- Advising employees on safetyissues, productivity, and damage claims
- Ensuring that the employees are working efficiently
- Updating various databases including the grievance log, applicant flow, HRIS, etc.
Education
EDUCATION
Bachelor of Science in Human Resource Management | 2015 - 2018 Moi University, NairobiCampus
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