Services offered
I am a motivated self‐starter with a background in Human Resource and 4 years’experience in Dataentry / Web Research. I am seeking to start my professional practice in a challenging and growing work environment where I can sharpenmy creativity skills. I have real passion in learning and developing and the confidence to take on more responsibilities. In my present project I am responsible for marking tests and training gents until they are ready to start production and also in quickly identifying outstanding candidates.
Experience
PROFESSIONAL EXPERIENCE
Generation Kenya
Customer Care Agent | March 2022 – April 2022
- Handling customer complaints and providing appropriate solutions and alternatives within the time limits, follow up to ensure issue resolution.
- Keepingrecords of customer interactions, process customer accountsand file documents.
- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
- Developing and documenting knowledge into helpful content.
Sama Source Kenya
Research Agent |2017 – 2022
- Managing all the daily tasks and work assignedto me by the supervisor
- Carrying out professional services,like business research,and management consulting and financial analysis
- Providing effective customer service such as handling a complicated customer queries, issues, complaints and questions.
- Maintain data work requirements by following at a program technique, procedures as well as meeting andmaintaining the required qualitythreshold.
- Verify entered data byreviewing, correcting, deleting, or reentering data; purging filesto eliminateduplication of data.
- Contribute to team effort by accomplishing relatedresults as needed.
- Web research
- Perform any other duty as may be requiredor assigned
HR Intern| April 2018 – July 2018
SamaSource Kenya
- Supporting the HR Department with maintaining employee personnel files and filing systems like contracts, but not limitedto creating new folders, and ensuring files are stored accurately in file room.
- Assisting with onboarding, pre-employment screenings, and terminations.
- Entering data for personnel actions including new hires, transfers, promotions and terminations for bothhourly and salariedemployees.
- Updating internal database with new employee information like contact detailsand employment forms.
- Help in organizing company events and careers days
- Reviewing and distributing company policies in digital formats or hard copies
- Screening resumes and application forms
- Advising employees on safetyissues, productivity, and damage claims
- Ensuring that the employees are working efficiently
- Updating various databases including the grievance log, applicant flow, HRIS, etc.
Education
EDUCATION
Bachelor of Science in Human Resource Management | 2015 - 2018 Moi University, NairobiCampus
Professionals who compete with Charity
BRENDA MULUPE
Project manager ,cashier,call center,receptionist
Customer Service / Support
Professionals in the same Customer Service / Support sector as Charity Lorretta
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Charity
Jobs near Nairobi, Nairobi Area
-
The client is seeking a proactive Customer Service Agent to serve as first point of contact for their internet clients. · Receive and handle customer inquiries via phone WhatsApp email and in person · ...
Nairobi3 weeks ago
-
The client is seeking a proactive and customer-focused Customer Service Agent to serve as the first point of contact for their internet clients. · The role involves handling customer inquiries, troubleshooting basic connectivity issues, · coordinating with technical teams, and en ...
Nairobi1 month ago
-
This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you. · Lead, coach, and supervise call center agents · Monitor ...
Nairobi County1 month ago