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charity Karanja

charity Karanja

Senior Finacle support consultant.

Customer Service / Support

Westlands, Nairobi Area

Social


About charity Karanja:

 

  • A seasonedprofessional with 7 years of experience in Functional support for Finacle Product version 7x, 10.x and 11.x.

 

  • Ready to serve in a challenging job in an organization with leading edge where my Domain and product knowledge together with my IT skills will be further developed and utilized.

 

  •  To pursue a highly rewarding career, seeking for a job in a vibrant organization that provide immense opportunities of growth

Experience

I am currently a Business system analyst at Simba Technology limited. I am in the banking department where in partnership with Infosys ltd(India) I offer core banking solution support to Kenya, Uganda & Tanzania banks and have risen to Senior Finacle support consultant.

Am currently offering dedicated  L2 Support in the core banking- Finacle solution at Mayfair CIB Bank which is on version  10.x.

I have also in the recent  past offered L3 Support  to:

1.        I&M BANK KENYA

2.        PRIME BANK KENYA

3.        POST BANK UGANDA

4.        DFCU Uganda

5.        I&M BANK RWANDA         

6         MAYFAIR CIB

 

With key support areas in:

  • Operations issues and escalation of unresolved issues to Vendor
  • Resolving EOD/Month/Year End Support.
  • Functional support of different Finacle modules
  • Critical issues and showstopper management
  • Offering Solutions And/or workarounds
  • Liaising with the business team on new requirements and feasibility testing.
  • RCA
  • Bug detection, analysis and Patch deployment using APDM.
  • CRM Front end customization.
  • Finacle Customization scripts for charges
  • Corporate/Retail Loan– corporate and retail lending solution 
  •  

Education

Completed BSCIT at KCA university

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