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Carolyne Chilo

Carolyne Chilo

CX Specialist| Relationship Marketing| B.A

Services provided: Microsoft Word Experts

Customer Service / Support

Westlands, Nairobi Area
R70 / hour
Approximate rate

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About Carolyne Chilo:

Hi, I'm Carol Rosa, a Business Analyst with over 12 years professional experience in CX, Product & Project management| Relationship Marketing| Business Development.

Results-driven business analyst with demonstrated record of achievement in industry sales, customer retention & satisfaction, ROI and product development. Handles pipelines, team activities, and program planning with proven expertise. Skilled in report writing, communication, negotiations, problem-solving, listening, building rapport and driving competitive growth, market penetration, and market share.

CAREER HIGHLIGHTS

  • Grew customer satisfaction scores from 30% to 97% in 6 months. Resulting in increased customer retention.
  • Delivered 25% increase in customer satisfaction ratings in 3 months through improved processes and customer outreach.
  • Part of team that set up a Swvl crisis management process for Kenyan Market.
  • Grew Madison medical business portfolio for the company from 465M to 970M in 2.5 years
  • Developed and implemented Madison Insurance Budget plan medical product targeting SME's and still is in the market up to date.
  • Managing Teams Direct Sales Agents.

 

Experience

Nov 2021  

Swvl Technologies  Ltd

Customer Experience Senior Specialist


Aug 2019  -  Sep 2021

Oxygen 8 Ltd

Assistant Product Lead


May 2019 -  Jul 2019

Carepay Kenya

Project Officer 


Sep 2017  -  Feb 2018

InsureAfrika Ltd

Project Lead & Sales

 

Nov 2016 -  July 2017

Russet Insurance Agency

Business Development Manager


May 2014  -  Nov 2016

Madison Insurance Company

Business Development Executive

 

Dec 2008  - April 2014

APA Insurance Company

Relationship Officer

Education

BBA - Marketing option
St. Paul's University
2013 - 2016

Certificate of Proficiency in Insurance (COP)
College of Insurance
2020 

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