Caroline Mukui

Experienced and driven professional holding a Bachelor of Science in Mathematics and Chemistry, actively pursuing an MBA with a focus on Finance. A proven achiever in the Banking and Finance sector, currently excelling as a Trade Finance Executive. Demonstrates remarkable expertise in banking operations, trade finance, relationship management, business development, sales and marketing, lead generation, customer service, and possesses a solid foundation in insurance.

Notable for exceptional interpersonal aptitude, adept at forging connections and generating optimal outcomes for organizations. Combines precision with a pragmatic approach to proficiently address challenges. Renowned for an unwavering work ethic, consistently delivering results, both autonomously and collaboratively within dynamic teams. Thrives within a high-performing, productive environment, contributing significantly to collective success.

Trade Finance Executive:

• Promoted bank products to potential customers.
• Facilitated transactions involving trade finance and other financial services.
• Expanded the bank's presence in the assigned territory.
• Opened new accounts to enable swift fund transfers.

Board Member:

• Involved in budget planning and policy approval.
• Made decisions on organizational matters and represented the organization to the community.
• Participated in fundraising activities.
• Attended board meetings and collaborated with fellow members and staff.

Marketing Manager:

• Marketed office automation and printing equipment.
• Provided exceptional customer service and managed client relationships.

Research and Assessment Coordinator:

• Conducted interviews and collected data in various facilities.
• Completed and reviewed questionnaires for assessment.
• Provided feedback on encountered issues and submitted completed materials.

Section Head – Customer Service Officer :

• Formulated client relations policy and managed customer correspondence.
• Led staff training and development.
• Optimized client engagement and managed CRM software.
• Conducted training on banking channels and sales.

Compliance and Operations Leader:

• Ensured compliance with bank procedures and processes.
• Led the operations team in compliance and audits.
• Monitored daily transactions and reports.

Section Head – Vault and CBK Custodian :

• Managed daily ATM cash replenishment and balancing.
• Oversaw cash management and internal audit.
• Handled clearing items and safe custody.
• Prepared regulatory reports and managed account approvals.

Executive Banking Officer:

• Expanded executive banking client base.
• Managed key relationships and conducted cross-selling.
• Responded to customer inquiries and marketed bank products.

Professional Experience Snapshot:

• Held roles such as Clerk, Supervisor, Marketing and PR Executive, and Administrative Assistant at various organizations.
• Contributed to different aspects, including clearing cash management, reconciliation, reporting, marketing, and customer service.

• MBA Finance, Kenya Methodist University, Ongoing
• Bachelor of Science in Mathematics and Chemistry, Jomo Kenyatta University of Agriculture and Technology, 2000-2004
• Kenya Certificate of Secondary Education, Loreto Limuru Girls High School, 1995-1998