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Nairobi
Caroline Kariuki

Caroline Kariuki

Operations Lead

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Operations lead with varied experience from different fields spanning over 9 years with experience in Customer experience, CRM management, project planning and management and stakeholder management. These skills have been critical to the impact I have had in all my roles whereby I have been albe to positively impact the organisational goals of each company I have worked

Customer experience
Crm management
Project management
Operations lead
Stakeholder management
Approximate rate: USD$ 10 per hour

Experience

Highly qualified professional with vast experience in Operations, Customer relations, Digital Media and Corporate Communications Management, in addition to a strong background in corporate communications projects and e-commerce platforms. I am also proficient in CRM management and Social Media platforms including Facebook, Twitter, LinkedIn, Instagram including web-chat management. 

Besides my Media and Communications degree, I also have supplemental certificates in Language and Business Management. 

Skills & Competencies:  Client management, Customer service, market trend analysis, budgeting, event organization, internal and external communications, data management, and e-communications. 

Education

Bachelors degree in Communication and Media Technology from Maseno University

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