CAROLINE DAVID

I act as the point of contact for guest where i play a critical role in shaping their experience. I ensure smooth and pleasant experience from check-in to check-out, handle day to day office operations, maintaining office supplies, overseeing equipment maintenance, and keeping the office environment organized, help in preparing and managing office budgets by tracking expenses and suggesting cost-saving measures

I have a bachelors degree in hospitality and tourism management, a certificate in office administration. I have worked in front office department in the hotel sector and customer care representative where i had a duty of Manage large amounts of incoming phone call, Identify and assess customers’ needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication. I am familiar with Windows-based systems, Office MS Word, spreadsheet programs such as Excel.

  Kenyatta University

B.Sc. Hospitality and Tourism management

Alison Education company

Certificate in office and administrative management

Wantech Computer College

Certificate in Information technology (Computer stage one).