Brian Marubu

As a highly qualified Business Information Technology graduate with 8 years of experience, I believe my skills and experience in computer systems and administration match the requirements you would seek in this position. Working in the IT department at the United Nations Headquarters, I was tasked with various duties that include maintaining office equipment, doing data entry, verifying proper working of hardware resources, updating and managing software components, integrating new technologies into existing systems, setting up as well as implementing system security policies for users and performing virtual administration. Moreover, I pursued a course in Microsoft Certified Solutions Associate and Huawei Certified Network Associate as well.

Retail Operations Officer
Old Mutual Kenya – 3rd January 2023 to 13th July 2023
• Monitoring system performance and recommending modifications of IT systems.
• Ensuring only clean data is introduced into the system and ensuring the privacy of client data is maintained as aligned to the Data Protection Act of 2019.
• Ensuring alignment and conforming to BU Data Governance Frameworks.
• Providing telephonic and face-to-face service to clients.
• Managing risks/control breaks and escalating them to management when identified.
• Assisting in audit management processes.
• Managing time, tasks, and outputs to meet predetermined requirements, task cycle times, and/or work deadlines.
• Following standardized processes, providing administrative support, delivering on daily production standards, and adhering to service and quality standards to deliver on Unit Trust Business.
• Responding to client queries and following up with internal stakeholders to ensure the resolution of complex queries.

Freelancing
ICT Consultancy - 1st January 2020 to 31st December 2022
• IT customer service delivery by ensuring that products and services satisfy consumers.
• Labelling machine learning and artificial intelligence data.
• Information technology consultancy (hardware and software).
• Blog and article writing.
• Website content development, social media marketing, and management.

eLearning Content Development
University of Nairobi - 16th April 2019 to 31st December 2019
• Creation of e-learning content using Articulate software.
• Testing online content before it is launched to the learners.
• Adding or editing entities in the LMS.
• Setting up and configuring new courses as per requirements.

• Performing monitoring of course elements.
• Providing LMS support.
• Recommending online course content development strategies.

IT Assistant
ICT Authority - 15th April 2018 to 15th April 2019
• Installing and maintaining software resources.
• Use a variety of desktop tools to conduct basic research and data extraction.
• Maintenance and debugging of the website.
• Troubleshooting various hardware resources like printers and desktops.

Research Associate
World Agroforestry Centre (ICRAF) – 25th September 2017 to 24th December 2017
• Assisting in maintaining research methods group information systems mainly data verse systems and other core applications.
• Reviewing and uploading research data.
• Reviewing submitted studies before publishing.
• Generation and automation of reports on the use of data verse.
• Fulfilling data requests submitted by internal and external stakeholders.
• Conducting data cleansing tasks to maintain data systems relevant and up to date.

IT Officer
Tiny Totos Kenya – 6th February 2017 to 2nd August 2017
• Updating the Tiny Totos website content.
• Creating and updating employee emails.
• Updating the social media pages of the company.
• Maintaining the backend cPanel of the website.

Web Content Developer
Bitcoin Africa – 1st October 2016 to 31st December 2016
• Creation of the Bitcoin Africa website content.
• Developing and updating the Bitcoin Africa website.
• Writing blogs about Bitcoin and posting them online.
• Research new information regarding Bitcoin integration in Africa.

Information Technology Assets Assistant
United Nations Office at Nairobi (UNON) – 25th April 2016 to 24th October 2016
• Maintenance of IT equipment, both hardware and software.
• Inventory reporting and stocktaking.
• Installing applications and documenting related processes.
• Providing level 1 support for UNON standard applications during conferences.
• Completed preventive maintenance on several machines.

Data Processing Executive
Kenmart Africa Limited – 1st January 2016 to 22nd April 2016
• Efficient data entry to the company website.
• Updating website content.
• Effective administration of company resources.
• Working closely with IT project managers, database programmers, and multimedia programmers.
• Communicating regularly with technical and operational staff to ensure database integrity and security.

IT Support Intern
Kenya Wildlife Service Headquarters – 1st September 2014 to 28th November 2014
• Verifying proper working of peripheral devices.
• Setting up system security policies for users.
• Integrating new technologies into existing systems.
• Implementing system security policies for users.
• Maintaining desktop applications, local area networks, IT security
 , and telecommunication appliances.

• Bachelor in Business Information Technology: Second Class Honors (Upper Division) - Jomo Kenyatta University of Agriculture and Technology
• Microsoft Certified Solutions Associate - Computer Pride
• Huawei Certified Network Associate - Zetech University
• Certificate in MIT/NOKIA Joint Program - eMobilis Technology Training
• Google Certificate of participation – Basic Digital Skills Training - eMobilis Technology Training