Brenda Ngugi

ProductManager | CustomerResearch | ScrumMaster

Technology / Internet

Nairobi, Nairobi Area

Services offered

As a product manager with a customer-centric and product-oriented mindset, I have extensive experience collaborating with tech teams to automate processes and drive successful customer onboarding, support, and retention within the fintech industry. I excel in the intersection of product development, customer success, training and development, data-driven decision-making, product launches, cross-functional collaboration, and ensuring that the client NPS score exceeds 90%

Customer success

Product manager

Data-driven decision-making

Product development

Training and development

Approximate rate: 15 € per hour

Experience

Passionate, problem-solver of user needs within the technology space. Over the past 2 years, I've built a knack for understanding the ever-evolving customer needs and leveraging data to make sound product decisions. Actively looking to join a diverse, product team that builds with ethical, sustainable practices.

Education

Utilized product development methodologies and leveraged scrum, agile, and kanban techniques for product management to successfully upskill and break into product management.