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Brenda Ngugi

Brenda Ngugi

ProductManager | CustomerResearch | ScrumMaster

Services provided: Customer Success , Analytics , Strategic planning , JIRA Product Managers , UX Prototypers , User Research , Scrum Product Owner Contractors , Product Management , Agile Product Managers , Product development

Technology / Internet

Nairobi, Nairobi Area
€15 / hour
Approximate rate

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About Brenda Ngugi:

As a product manager with a customer-centric and product-oriented mindset, I have extensive experience collaborating with tech teams to automate processes and drive successful customer onboarding, support, and retention within the fintech industry. I excel in the intersection of product development, customer success, training and development, data-driven decision-making, product launches, cross-functional collaboration, and ensuring that the client NPS score exceeds 90%

Experience

Passionate, problem-solver of user needs within the technology space. Over the past 2 years, I've built a knack for understanding the ever-evolving customer needs and leveraging data to make sound product decisions. Actively looking to join a diverse, product team that builds with ethical, sustainable practices.

Education

Utilized product development methodologies and leveraged scrum, agile, and kanban techniques for product management to successfully upskill and break into product management.

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