Bonface Maloba

Am a leader that will add to the profitability of your operations by building on 15 years of professional banking, in addition, I possess extensive knowledge of the financial services sector, and information delivery systems. I am dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

SPIRE BANK -FORMERLY-EQUATORIAL COMMERCIAL BANK

KAKAMEGA BRANCH 2016- To date

RELATIONSHIP OFFICER

BUSINESS DEVELOPMENT:

• Loan advice to existing and new customers on procedures and KYC documentation.
• Increasing both branch Liabilities and Assets-through marketing and acquisition.
• Do credit analysis and refer to branch manager for approval and forwarding.
• Efficient management of banking relationships with the existing and potential 
• Clients.
• Improving the deposit mix of the branch as per the budget.
• Representing the bank in most functions regionally as assigned by the Manager.
• Train and manage sales team along product mix changes and targets 
• Monitor loan performance, arrears and report on daily, weekly and monthly basis.
• Follow-up for credit listing and updates with CRB and Metropol. 

OPERATIONS:

• Providing high quality service by ensuring set standards are met.
• Ensuring smooth running of the business and personal customers through feedback
• Review of various reports and daily loan arrears and recoveries
• Team building.
• Molding staff into a cohesive unit.

COMPLIANCE WITH PROCEDURES AND AUDIT:

•          Compliance with all audit requirements

•          Ensuring procedures are read and understood by all sales staff.

•          Ensuring strict compliance with the procedures

•          Managing and reporting any suspicious activity within the branch.

BARCLAYS BANK LTD                                       2013– 2015

SALES MANAGER, BARCLAYS BANK, BUNGOMA BRANCH.

MAIN DUTIES & RESPONSIBILITIES

•          Customer satisfaction through operational effectiveness and efficiencies

•          Managing operational risk

•          Compliance to policies and ethics

•          Staff development and performance management

•          Adequate manning of Sales office and direct sales team and ensuring proper

            Customer record management 

•          Maintaining and growing the Customer Base.

•          Ensuring adherence to Bank procedures and regulations to reduce frauds and 

           Forgeries.

Sept 2007 –2013-DIRECT SALES REP- BARCLAYS BANK, BUNGOMA BRANCH

MAIN DUTIES & RESPONSIBILITIES

•          Generating sales reports

•          Growing sales and market share

•          Team player in community development activities

•          Provide product knowledge and feedback to customers

•          Do market activations and grow branch network 

•          Account Opening

•          Grow asset book through scheme companies with MOU in Barclays

•          grow liability book by targeting business community for FD accounts

•          Handling Customer Queries

EDUCATION BACKGROUND

UNIVERSITY OF NAIROBI.

• Masters in Project Planning and Management                                       2016–2018

UNIVERSITY OF NAIROBI.

• Bachelor of Arts – Project Planning and Management                          2012-2015

BUDGET DRIVING SCHOOL                                                                            SEP 2003

Driving license class BCE.                                      

RAILWAY TRAINING INSTITUTE, NAIROBI KENYA.                            2003 -  2004

Diploma Sales and Marketing

FRANKTECH COMPUTER COLLEGE- NAIROBI

Certificate in Computer Business applications- Proficiency in computer     2005

KABULA SECONDARY SCHOOL                                                                   1995-1998

C-(Plain)

KABUL PRIMARY SCHOOL                                                                            1985-1994

58 points