BENSON KITHUKA

I am a professional in Information Technology coupled with a robust understanding of the ICT infrastructure. capable of handling duties in various scopes ranging from, esuring optimal perfomance of systems, operating system installation, other computer software installations, configuration and maintenance, data backup and recovery. IT customer support through phone calls and email, troubleshooting of computer hardware and software to resolve problems, resolving technical end user problems, user training and handling all other operations in relation to ICT.

July 2021 to Date
Assistant System Administrator | Secutec Limited
Secutec limited deals with vehicle telematics, fleet and fuel management.

Duties and responsibilities:
• Hardware and software installation, configuration, maintenance and planning for their upgrades.
Responding to client queries through email and phone calls.
• Monitoring vehicle movement and fleet performance analysis, which entailed fuel consumption and
realtime monitoring.
• Creating task-specific user profiles and sending photos, locations and alarms in and of the vehicles. ▪
Installations of new hardware, software and networks in the system and advising technical team for
any maintenance checkups needed.
• Creating, writing and generating reports (driving, parking, movement and detailed reports) for
clients, group users and corporate as requested.
• Ensure security through access controls, backups and set up accounts and workstations.
• Keeping records of all clients both soft copy and hard copy.
• Sending commands (reset) and giving unit access to the clients; that included passwords and
usernames and guiding them through the logging process.
• Network and network resources management.

Credit Control Assistant | O-play Kenya Limited February
2020 to June 2021.
Duties and responsibilities:
• Discussing payment options with clients to ensure
prompt payment of their loans.
• Customer education on current/ongoing marketing
campaigns.
• Upselling company products and services.
• Chasing overdue invoices via telephone within agreed timescales. Maintaining accurate records of all
chasing activity.
• Identifying changes in payment patterns and propose action to avert indebtedness.

ICT support officer | Enyax IT Solutions
November 2018 – December 2019
Outline: Resolving of IT issues and offering services to individuals, offices, Institutions and small
organizations.
Key responsibilities:
• Deployment of hardware and software to end users.
• Installation, configuration and testing of Hardware/ software.
• Repair of end users’ software hardware and reinstallation of software as necessity to resolve end
user incidents.
• Installation and maintenance of protection services(anti-viruses)

ICT support officer | East African School of Aviation
June 2017 – Aug 2017
Outline: Reporting to the ICT Director, supporting a diverse range of end users including facilities and the
staff members.
Duties and Responsibilities;
• Regularly updating of computer software for institution staff.
• Planning for upgrades and software changes to increase efficiency.
• Installing and maintaining PC software and hardware
• Diagnosing & resolving technical end user problems.
• Troubleshooting network hardware and ensuring that network performance remains optimal.
Data backup and recovery.
• Installation configuring and networking printers.
• Performing LAN and WAN management.
• Managing and directing members of staff on any IT related issues.

Bachelor of Science in Information Technology
Murang’a University of Technology, (2014 -2018)
Attained second class honors-Upper division
Kenya Certificate of Secondary Education (KCSE)
Mukimwani Secondary School, 2010-2013 Mean grade: B
Kenya Certificate of Primary Education (KCPE)
Mukimwani Secondary School, Mean grade B-