bencharles sati

I hold a Bachelor of Business Information and Technology, a Diploma in IT,  with certifications in CISCO CCNA, CISCO IT Essentials, and  knowledge in CompTIA Security+,Certified Ethical Hacker, and having done introduction to databases and SQL. I pride myself on being able to provide an exceptional service and high levels of professionalism courtesy of an inborn passion for the industry. Attached herein is my resume for your perusal, details my skills and competencies in understanding of computer hardware and software packages and operating systems, installation, configuration, software & hardware troubleshooting, network management and End-User support.

IT OFFICER; Paramount Bank from Jan 2016 – Nov 2022

• Day to day User support for all the bank users mainly done over the phone, going physically to the user’s desk or by remotely assistingthe user. This included hardwareand software troubleshooting and installation.
• Managing user accounts on the domain, by resetting, unlocking passwords for users also creation of new users on the domain
• Notifying business customers when service outages or maintenance are being carried out.
• Performing clearing effects on the clearing module and maintain the check book ordering software.
• Configuring and setting up of office 365 for staff members and maintain office 365.
• Maintain an inventory of IT property and assets.
• Talk with vendors and ensure good service delivery and ensure they meet the SLAs agreements.
• CCTV Installation and troubleshooting.
• Created and updatingthe bank’s website.

I hold a Bachelor of Business Information and Technology, a Diploma in IT,  with certifications in CISCO CCNA, CISCO IT Essentials, and  knowledge in CompTIA Security+,Certified Ethical Hacker, and having done introduction to databases and SQL.