Ashley Mbochi

Am furesia wambui mbochi i have pursued certificate in hospitality and tourism management i have also certificate in ICT packages i have worked as a baker and also in front office where i am up to date

Hospitality:

1. Front Desk Operations: This includes tasks such as greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns.
2. Concierge Services: Assisting guests with travel arrangements, local recommendations, and providing personalized services to enhance their stay.
3. Food and Beverage: Working in restaurants, bars, or banquet services, taking orders, serving food and drinks, and ensuring a positive dining experience.
4. Housekeeping: Maintaining cleanliness and presentation of guest rooms, ensuring amenities are stocked, and responding to housekeeping requests.

Tourism:

1. Travel Planning: Assisting clients with itinerary planning, suggesting destinations and activities, and coordinating transportation and accommodations.
2. Tour Guiding: Conducting guided tours, providing historical and cultural information, and ensuring a memorable experience for tourists.
3. Destination Management: Overseeing operations, logistics, and services related to tourism in a specific location, such as coordinating with hotels, transportation providers, and local attractions.

Front Office:

1. Guest Relations: Ensuring guest satisfaction by addressing inquiries, requests, and concerns promptly and professionally.
2. Reservation Management: Handling room reservations, managing availability, rates, and room assignments.
3. Administrative Duties: Performing tasks like record-keeping, managing guest accounts, processing payments, and handling correspondence.
4. Communication: Coordinating with various departments, communicating guest preferences and requirements, and managing communication channels such as phone systems and emails.

Hospitality and Tourism Management : Pursuing a Certificate program in Hospitality Management, Tourism Management. With the covered  topics such as customer service, hotel operations, event management, tourism marketing, and financial management.  internships or practical training to gain hands-on experience.

Culinary Arts/Cooking Programs: 

Professional Certifications: Certified Hospitality Professional (CHP), Certified Hotel Administrator (CHA), 

Language Skills: Proficient in English, Kiswahili and French.