Anne Gichungu

• I am a graduate and dedicated professional with aspiring progressive career Strategic, Operations and Project Management, System Audits in technology, information communication systems; with over 8 years of experience having worked in different organizations. I am self-driven, ambitious, innovative, in the field of operational business process management, business analysis, and innovation, designing, developing business and information system analytics to drive key business decisions based on the business need to be presented, document management, electronic board solutions, implementation, systems audits, user support, user training, project management, administration and automation of business processes and I pride myself as a true team player with good interpersonal skills. I aim to add value through the application of technology and innovations within Public Services, the Insurance and Health sector, Banks and Microfinance Institutions, Non-Governmental Organizations.
• Proficient with Microsoft Office Suite and related software. Proficient with Project management software e.g., Microsoft Project, JIRA, Shortcut, Confluence, Project Libre and other related project management communication tools.

Spark Meter Limited

Operations, Strategic Project Manager May 2022 to Present

Provided strategic improvements to the business by offering excellence in tactical execution of strategic projects while also owning certain critical operations functions.  Operational functions are S&OP, Corrective Action System, Issues, Escalation System, Risk Management and Project Management.

Responsibilities

• Facilitate, ensure the success of and report out on strategic projects
• Establish an engineering project management function that creates visibility in to and
• Establish new capabilities across functions necessary to mature the capability of the business
• Role model exceptional leadership through listening, collaboration, teaching, an open mind and insightful problem solving
• Serve as the point of contact for critical customer issues and see issues through to resolution earning customer appreciation and respect
• Develop, Facilitate, and maintain and foundational S&OP program
• Develop, Facilitate, and maintain an escalation system with problem tracking to
• Lead our bi-weekly KPI and OKR meetings. Work with KPI & OKR owners to establish how to roll model always bringing a completed investigation with an improvement plan to the meeting
• Use a RAIL and   system to create accountability to KPI & OKR execution. Including establishing an escalation system for persistent failure to meet targets

Coseke Kenya Limited:

 Projects Manager 2018 September to April 2022

Responsibilities:

• Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
• Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion.
• Developed key project plans, work break down structures, monitoring and evaluation of projects as per agreed milestones by achieving the project stated outputs and outcomes. 
• Developed key project goals and worked collaboratively with teams to meet the project goals and facilitate project execution for cultivating business.
• Interfaced with key stakeholders across Product Development.
• Arranged creative roll-outs by directing budget management monitor and control project financial expenditure for resource use.
• Provide liaison support services through clients’ relations to promote good working relations. 
•  Confer with auditors and other requests to gain an understanding of their specific need and objectives; modify programs to meet specific criteria, test the new programs when necessary and effectively meet the needs of the clients and office.
• Prepare project technical proposals for funding in line with the strategic goals and objectives of the organization. 
• Review and evaluate the effectiveness of controls, corrective action process plans and risk registers and provide project technical advice.
• Prepare project technical reports, performance summaries, supporting documentation and Audit reports ensuring they are submitted within time to the relevant stakeholders.
• Promote capacity building for staff, members and clients on the various projects.

Coseke Kenya Limited: 

Senior Business Analyst and System Audit; June 2016 to September 2018

Responsibilities:

• Administered and implement quality management to ensure efficiency, compliance, and continuous improvement and automation of business and information system solutions. 
• Provided strategic and operational advice regarding program/project direction for business analysis and system audit.
• Lead the business teams and ICT teams in solutions business process analysis, innovations, design, developments, and implementation team in COSEKE and ensure that similar standards are implemented in Kenya, Tanzania, Uganda, Rwanda, Zimbabwe, and Congo.
• Lead and oversaw the COSEKE team during the process of auditing the ISO processes as guided and provided by ISO 9000; 2015. This involved risk management review organization awareness and training on QMS/ISO. 
• Performed process audits to ensure process improvements-engineering and coordinating and streamlining business processes, by identifying risks and mitigation strategies. 
• Designed and guided the implementation and deployment of Electronic Board Management System, Electronic Board Meeting Solution (E-Board System), Orange HRM System (Human Resource Solution), Tableau Business Analytics tool, and IBM Cognos Business Intelligence tool, Enterprise Resource Planning, Customer Relationship Management, Queue Management System and Asset Tagging System.
• Analysed customer testing requirements and translating them into appropriate test plans

Enterprise Content Management Limited: 

Business Analyst and System Audit; July 2014 to May 2016

Responsibilities:

• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
• Planning and monitoring of the Project Progress
• Business Process Modelling
• Pricing of the Business Processes as per the Project Scope 
• Reporting of the Project Progress milestones
• Defining business requirements and reporting them back to stakeholders
• Internal System Audits

Docubase Limited

Information Communication Assistant Officer November 2012 to June 2014

• Provided technical support and consultation for Software, and Hardware.
• Provided the solution to costumers when they faced Technical problems.
• Provided effective action with customer care when needed.
• Made purchase orders for new items when needed.
• Controlled and distributed functions of teamwork.
• Reported results to the Management for action.
• Monitored and evaluated location staff performance and training needs.
• Tested and writing computer programs as per the specifications and instructions provided
• Writing and testing simple computer programs according to instructions and specifications;
• System installation, configuration, implementation and testing as per the specifications provided

• UNICAF University, September 2019 to 2022: Masters in Business Administration 
• Jomo Kenyatta University of Agriculture and Technology, May 2009 to 2012; Bachelor’s Degree in Business Information Technology (BBIT)
• The Presbyterian University of East Africa, January 2020 to March 2021; Higher Diploma in Psychology Guidance and Counselling – ongoing
• Windows 2012 Server Administrator, Network Administration, Microsoft SQL 2010 Server, Microsoft Exchange Server
• C-one Certified Developer: Coseke Kenya Limited: 2016.