Anne B. Ayekha

I am a self-driven, result oriented and motivated professional with over 7 years’ experience in operations analysis and research, sales and cashiering in various institutions. I am trained in Bachelor of Commerce - Finance Option. My core experience is in analysis, preparing sales reconciliation statements, writing periodic reports, processing e-tickets, project planning, call management, customer care, preparing and balancing debtors and creditor’s books, inventory management and emailing.

July 2020 to June 2021 I worked at Spotted Anywhere Ltd in Nairobi, Kenya as a Product Manager.

Duties

1. Sales Analysis
   • Spearheading the development and growth of Spotted Anywhere’s newlylaunched Smart Home technology products.
   • Preparing invoices and quotations for Smart Home clients.
   • Sales data analysis of the numbers from field sales representatives to identify gaps and opportunities.
   • Coming up with appropriate displays and overseeing set-up for product demonstrations.
   • Social media analysis
   • Making power point slides and spreadsheets for use in client’s meetings.
2. Customer Care and Relationship Management
   • Spearheading the development and growth of Spotted Anywhere’s newly

launched Smart Home technology products.

1. Resolving customer complaints quickly and efficiently.
2. Keeping customers updated on the latest products in order to increase sales.
3. Resolving customer complaints quickly and efficiently.
4. Operations Management
   • Sales and customer data analysis of the numbers from field sales representatives to identify gaps and opportunities using various software.
   • Work closely with the technicians, sales and provide administrative support to streamline processes and apply best practice.
   • Identify and prioritize customer specifications, potential opportunities and partnerships, and drive change in the needed areas.
   • Implementing the Experience strategy issued by the CEO.
   • Managing stakeholder relationships across the broader business to set the right expectations.

Key Achievement

• Establishing a partnership with a local drilling and irrigation company that enabled the company to launch Smart Irrigation earlier than the CEO had projected.
  1. Team leadership

October 2019 - to April 2020 I worked at Kaps Ltd (Nairobi) as an Operations

Supervisor

Duties:

• I prepared a work schedule for the site and ensure that all workstations are adequately manned to ensure seamless operations
• I ensured smooth operations of the site.
• I made different reports on various operational aspects.
• I made requisition for tickets.
• Training of new site cashiers.
• I contacted the relevant technicians to sort out technical and systems issues when they arose.

• I solved operational problems and was mitigated operational risks.
  1. Accounting and Analysis
• I banked received payments
• I monitored traffic flow in and out of the site.
• I prepared data sheets, analyzed and visualized the data using Excel.
• 2Customer and Client care
• I took up any on-site customers concerns in the event of an escalation
• I sold prepaid cards to clients who came in to the office.
• I provided client care & customer support.

Key Achievement

• I established a functional escalation matrix system in various sites.

March 2014 to October 2019 I worked in Kaps Ltd (Nairobi) as a Cashier for the

Maasai Mara

Duties

1. Sales

• I periodically did sales analysis in accordance to company policy,
• I prepared Pro-Forma Invoices for clients that needed them to process payment.
• I processed E-Tickets using the online system.
• I maintained complete knowledge of point-of-sale and electronic system and procedures.
• I kept a database of clients.

1. Analysis

• I analyzed sales and forwarded my findings for comparison.
• I prepared sales reconciliation statements.
• I collected data from various customers and stakeholders and safely kept that database of information.

1. Client care

• I opened float accounts for clients and monitoring their credit and debts.
• I taught clients on how to operate their float accounts on email and through telephone instruction.
• I kept clients updated on trends and changes in the industry.
• I liaised with the IT support team to sort out any client whose float account had an issue.
• I cancelled tickets that need cancellation for various reasons.

Key Achievements

• I was the appointed cashier in KATO office who did sales analysis and prepared reports.
• I redesigned the credit and debit reporting procedure to make the system coherent over time.
• I attained a success rate of 100% in balancing the sales and cash reports

April 2013 – February 2014 I worked Hazel Media as a Sales Administrator

• Managed selling of various products in professional manner.
• Monitored all customer queries and ensure timely response to all issues
• Administered and ensured compliance to all sale objectives.
• Manage various documents for all sales sources efficiently.