About Anne B. Ayekha:
I am a self-driven, result oriented and motivated professional with over 7 years’ experience in operations analysis and research, sales and cashiering in various institutions. I am trained in Bachelor of Commerce - Finance Option. My core experience is in analysis, preparing sales reconciliation statements, writing periodic reports, processing e-tickets, project planning, call management, customer care, preparing and balancing debtors and creditor’s books, inventory management and emailing.
Experience
July 2020 to June 2021 I worked at Spotted Anywhere Ltd in Nairobi, Kenya as a Product Manager.
Duties
- Sales Analysis
- Spearheading the development and growth of Spotted Anywhere’s newlylaunched Smart Home technology products.
- Preparing invoices and quotations for Smart Home clients.
- Sales data analysis of the numbers from field sales representatives to identify gaps and opportunities.
- Coming up with appropriate displays and overseeing set-up for product demonstrations.
- Social media analysis
- Making power point slides and spreadsheets for use in client’s meetings.
- Customer Care and Relationship Management
- Spearheading the development and growth of Spotted Anywhere’s newly
launched Smart Home technology products.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Resolving customer complaints quickly and efficiently.
- Operations Management
- Sales and customer data analysis of the numbers from field sales representatives to identify gaps and opportunities using various software.
- Work closely with the technicians, sales and provide administrative support to streamline processes and apply best practice.
- Identify and prioritize customer specifications, potential opportunities and partnerships, and drive change in the needed areas.
- Implementing the Experience strategy issued by the CEO.
- Managing stakeholder relationships across the broader business to set the right expectations.
Key Achievement
- Establishing a partnership with a local drilling and irrigation company that enabled the company to launch Smart Irrigation earlier than the CEO had projected.
- Team leadership
October 2019 - to April 2020 I worked at Kaps Ltd (Nairobi) as an Operations
Supervisor
Duties:
- I prepared a work schedule for the site and ensure that all workstations are adequately manned to ensure seamless operations
- I ensured smooth operations of the site.
- I made different reports on various operational aspects.
- I made requisition for tickets.
- Training of new site cashiers.
- I contacted the relevant technicians to sort out technical and systems issues when they arose.
- I solved operational problems and was mitigated operational risks.
- Accounting and Analysis
- I banked received payments
- I monitored traffic flow in and out of the site.
- I prepared data sheets, analyzed and visualized the data using Excel.
- 2Customer and Client care
- I took up any on-site customers concerns in the event of an escalation
- I sold prepaid cards to clients who came in to the office.
- I provided client care & customer support.
Key Achievement
- I established a functional escalation matrix system in various sites.
March 2014 to October 2019 I worked in Kaps Ltd (Nairobi) as a Cashier for the
Maasai Mara
Duties
- Sales
- I periodically did sales analysis in accordance to company policy,
- I prepared Pro-Forma Invoices for clients that needed them to process payment.
- I processed E-Tickets using the online system.
- I maintained complete knowledge of point-of-sale and electronic system and procedures.
- I kept a database of clients.
- Analysis
- I analyzed sales and forwarded my findings for comparison.
- I prepared sales reconciliation statements.
- I collected data from various customers and stakeholders and safely kept that database of information.
- Client care
- I opened float accounts for clients and monitoring their credit and debts.
- I taught clients on how to operate their float accounts on email and through telephone instruction.
- I kept clients updated on trends and changes in the industry.
- I liaised with the IT support team to sort out any client whose float account had an issue.
- I cancelled tickets that need cancellation for various reasons.
Key Achievements
- I was the appointed cashier in KATO office who did sales analysis and prepared reports.
- I redesigned the credit and debit reporting procedure to make the system coherent over time.
- I attained a success rate of 100% in balancing the sales and cash reports
April 2013 – February 2014 I worked Hazel Media as a Sales Administrator
- Managed selling of various products in professional manner.
- Monitored all customer queries and ensure timely response to all issues
- Administered and ensured compliance to all sale objectives.
- Manage various documents for all sales sources efficiently.
Education
Catholic University of Eastern Africa | Bachelor of Commerce |
2009-2012) | Finance (Second Upper) |
Loreto High School (2005-2008) | KCSE, B Plain |
Professionals who compete with Anne
Professionals in the same Accounting / Finance sector as Anne B. Ayekha
Other users who are called Anne
Jobs near Ada
-
Field Engineer
Found in: beBee S2 KE - 6 days ago
SunCulture Kenya Limited Mombasa County, Kenya FreelancePosition: Field Engineer · Reporting to: Engineering Team Lead · Location: Taveta · Role type: Fixed Term Contract · About SunCulture: · Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunC ...
-
Cash Officer
Found in: beBee S2 KE - 6 days ago
I&M Bank Kwale, Kenya Full timeABOUT THE COMPANY · I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator · JOB SUMMARY · The position is responsible for managing and superv ...
-
Dentist - Kwale
Found in: beBee S2 KE - 6 days ago
Equity Afia Kwale, Kenya Full timeABOUT THE COMPANY · We are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans. · JOB SUMMARY · Qualifications/Requirements · • Bachelor D ...