About AMOS NYOKWOYO:
Amos Nyokwoyo Nyambane is Self-motivated and technically skilled with 4 years’ experience in Debt collection, field collection and accounts follow up. A team player whose effort in leading can easily be noticed. Having undergone through different customer handling, call quality and collection training I would like to convey that am able to handle customers with breached accounts professionally.
My extensive background in analyzing accounts, arranging repayment terms and 94% rating in call quality has prepared me to excel in this position. With a strong foundation in customer account review and past-due collection, my problem-solving and project management abilities position me to thrive in different roles given. I have proven track of meeting and surpassing targets. In addition, I am an intuitive and attentive listener, readily uncovers company needs to offer viable and enticing customer solutions.
In addition to tell collection, I also have experience in investigation and asset tracing, field collection and repossession.
Highlights of my background include:
- Placing between 300- 400 quality calls per day as a Debt Collector for numerous financial firms, assisting borrowers in clearing their breach accounts through proper loan assessment, renegotiation, and settlement of outstanding balances.
- Sending text messages and emails to customers with loan balances to ensure loans are paid on time.
- Utilizing analytical, interpersonal, and organization skills to achieve high levels of customer repayments.
- Organizing field work processes before visiting client to the time we meet with the client to ensure good time management and successful collection or repossession is achieved.
- Handling and escalating customer complaints and technical issues to ensure no pending customer service issue. .
Experience
2021 November up to date: Mogo Auto Limited
Role Played
- Making calls, sending text messages and sending emails to customers with loan balances to ensure loans are paid on time.
- Reviewing PAR for the company
- Recording all customer feedbacks on the reason for default.
- Handling and escalating customer complaints and technical issues to ensure no pending customer service issue.
Achievements
During my period at Mogo Kenya I have achieved an average collection of 94% to 98% on recently given loans and 72% to 84% on long overdue portfolio.
- June up to 2021 October : Lipa Later limited company
Roles
- Field recoveries and asset repossession.
- Planning for the week’s field visit activities, areas to be visited and materials that will be used such as warning and demand letters.
- Coordinating with branch Relationship officer to ensure demand letters are issued to customers in arrears.
- Doing desktop tracing, Skip tracing, Investigation and asset tracing to get those client who relocated or changed work place to ensure they pay or items are repossessed.
- Monitoring and following on repossession and auctioning processes.
- Keeping records of field collection items repossessed and sales that come from auctioned items.
- Escalating fraud incidents and any other that is beyond my working mandate to head of collection department.
- January up to June 2020: Boresha Credit Services Limited
Roles played
- Collecting debts on behalf of the banks to hit the company’s target.
- Maintaining records of debts and debtors.
- Use of auto-dialer to call debtors efficiently.
- Managing and resolving claims and disputes of customer on behalf of banks.
- Managing of outbound and inbound calls to collect debts.
- Negotiating payment plans with customers who have delinquent loan.
Education
March 2020: SALMAK BRAND VENTURES
Certificate in debt collection
2014 – 2018: Maasai Mara University Bachelor of Arts (Kiswahili)
- Computer packages (proficient in Microsoft office and Excel)
- Debt collection processes (Recovery Approach, negotiation skills, organizing reports, Skip tracing, field visit, Investigation and asset tracing
Professionals who compete with AMOS
Professionals in the same Banking / Loans sector as AMOS NYOKWOYO
Professionals from different sectors near Ofafa, Nairobi Area
Other users who are called AMOS
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