beBee background
Professionals
>
Ofafa
AMOS NYOKWOYO

AMOS NYOKWOYO

Relationship/ Credit Officer

Banking / Loans

Ofafa, Nairobi Area

Social


About AMOS NYOKWOYO:

Amos Nyokwoyo Nyambane  is Self-motivated and technically skilled with 4 years’ experience in Debt collection, field collection and accounts follow up. A team player whose effort in leading can easily be noticed. Having undergone through different customer handling, call quality and collection training I would like to convey that am able to handle customers with breached  accounts professionally. 

My extensive background in analyzing accounts, arranging repayment terms and 94% rating in call quality has prepared me to excel in this position. With a strong foundation in customer account review and past-due collection, my problem-solving and project management abilities  position me to thrive in different roles given. I have proven track of meeting and surpassing targets. In addition, I am an intuitive and attentive listener, readily uncovers company needs to offer viable and enticing customer solutions.

In addition to tell collection, I also have experience in investigation and asset tracing, field collection and repossession.

 

Highlights of my background include:

  • Placing between 300- 400 quality calls per day as a Debt Collector for numerous financial firms, assisting borrowers in clearing their breach accounts through proper loan assessment, renegotiation, and settlement of outstanding balances.
  • Sending text messages and emails to customers with loan balances to ensure loans are paid on time.
  • Utilizing analytical, interpersonal, and organization skills to achieve high levels of customer repayments.
  • Organizing field work processes before visiting client to the time we meet with the client to ensure good time management and successful collection or repossession is achieved.
  • Handling and escalating customer complaints and technical issues to ensure no pending customer service issue. . 

 

Experience

2021 November up to date: Mogo Auto Limited 

               Role Played 

  • Making calls, sending text messages and sending emails to customers with loan balances to ensure loans are paid on time.
  • Reviewing PAR for the company 
  • Recording all customer feedbacks on the reason for default. 
  • Handling and escalating customer complaints and technical issues to ensure no pending customer service issue. 

Achievements

During my period at Mogo Kenya I have achieved an average collection of 94% to 98% on recently given loans and 72% to 84% on long overdue portfolio.

 

  1. June up to 2021 October : Lipa Later limited company

          Roles 

  • Field recoveries and asset repossession.
  • Planning for the week’s field visit activities, areas to be visited and materials that will be used such as warning and demand letters.
  • Coordinating with branch Relationship officer to ensure demand letters are issued to customers in arrears. 
  • Doing desktop tracing, Skip tracing, Investigation and asset tracing to get those client who relocated or changed work place to ensure they pay or items are repossessed.
  • Monitoring and following on repossession and auctioning processes.
  • Keeping records of field collection items repossessed and sales that come from auctioned items. 
  • Escalating fraud incidents and any other that is beyond my working mandate to head of collection department.
  1. January  up to June 2020: Boresha Credit Services Limited

               Roles played 

  • Collecting debts on behalf of the banks to hit the company’s target. 
  • Maintaining records of debts and debtors. 
  • Use of auto-dialer to call debtors efficiently.
  • Managing and resolving claims and disputes of customer on behalf of banks.
  • Managing of outbound and inbound calls to collect debts.
  • Negotiating payment plans with customers who have delinquent loan. 

Education

March 2020:  SALMAK BRAND VENTURES

 Certificate in debt collection

 2014 – 2018: Maasai Mara University Bachelor of Arts (Kiswahili)

  • Computer packages (proficient in Microsoft office and Excel)
  • Debt collection processes (Recovery Approach, negotiation skills, organizing reports, Skip tracing, field visit, Investigation and asset tracing 

 

Professionals in the same Banking / Loans sector as AMOS NYOKWOYO

Professionals from different sectors near Ofafa, Nairobi Area

Other users who are called AMOS

Jobs near Ofafa, Nairobi Area

  • Senior Manager

    1 month ago

    M-KOPA Nairobi

    We are looking for a Senior Manager to join our Credit team as we scale up and drive digital and financial inclusion across our markets. · At M-KOPA, we're pioneering financial access for millions across Africa. ...

  • Verde Edge Consulting Ltd Nairobi

    We are dedicated to revolutionizing HR practice in the new age by developing long-term strategic partnerships with our clients. · The role focuses on aligning HR strategies with the organization's business objectives. · ...

  • Sales Team Lead

    4 weeks ago

    Bayes (Pi Capital Ltd) Nairobi County

    The Sales team lead will be responsible for driving the growth of the logbook business by acquiring new clients and leading a team of sales executives. · ...