Alvina Odhiambo

My key skills and competencies include; good analytical & report writing skills; proactivity and reliability, good planner, good coordination and ability to work with limited supervision; broad range of IT skills; high level integrity & confidentiality, good interpersonal skills; flexibility & responsiveness in handling customer issues.

I value teamwork and always enjoy working with colleagues from diverse backgrounds towards a common goal. I trust that my training, skills and experience will not only bring work satisfaction, but will make me a valuable staff of  any company as well.

Oct 2014 – April 2017 : Design Masterplan Ltd.

Operations & Procurement Officer.

Procurement Duties and Responsibilities
 Leading in procurement and office operations.
 Sourcing for Suppliers and evaluation of suppliers to ensure that they meet the
company’s needs.
 Preparation of L.P.O’s.
 Managing and reviewing records of acquired goods and services.
 Managing the procurement process efficiently and effectively.
 Verifying quantification of purchased goods and ensuring that they are of the
quality specified.
 Verifying that the goods and services acquired are within the agreed budget.
 Overseeing procurement of office materials so as to ensure smooth workflow.
 Maintenance of office equipment.
Accounting Duties and Responsibilities
 Managing the company’s accounts.
 Evaluation and Implementation of the existing accounting procedures.

 Preparation of budgets and ensuring that they are properly implemented.
 Preparation and issuing of cheques.
 Preparation of Invoices/Fee notes to be submitted to clients.
 Maintaining Accounting records and updating when necessary.
 Preparation of employees’ payrolls and pay slips.
 Management of expenses such as travel and accommodation of office staff.

Nov 2019– October 2022 : Customer Care Executive/Quality Analyst at ISON
Xperiences Limited.
Customer Care Executive Duties and Responsibilities
 Calling customers in regards to their Airtel line updates
 Receiving of calls in order to solve customer issues in regards to their Airtel lines.
Quality Analyst Duties and Responsibilities
 Audit of Know Your Customer(KYC) agents.
 Issuing feedback to KYC agents so as to emphasize on quality.
 Creating audit reports of KYC agents.
 Organizing and engaging in Employee activities such as team buildings and
monthly employee rewards.
 Training and re-training of KYC agents.

April 2012 – Dec 2015 : MOI UNIVERSITY
Bachelor of Business Management (Supply Chain

Management)
Aggregate: 2 nd Class Honors.