ALUDA MARTIN

Librarian, (May 2017 – Currently) Duties and Responsibilities

• Accessioning, Cataloguing and Classification of schoolLibrary text books.
• Arranging and returning used books and other Library materials in the shelves.
• Monitoring students use of books and other information and recording appropriately.
• Advising the schoolon relevant material needed in theLibrary to fill the gaps.
• Providing the students information on how to usethe Library carefully and effectively to get the information needed.
• Identifying damaged books and advising the Schooladministration to repairand restore them

by binding or covering.

Records Manager (January 2017 – May 2017) Duties and Responsibilities

• Developing, maintaining, verifying and evaluating existing systems.
• Switching from paperto electronic records.
• Dealing with enquiries and requests for information from both internal and external clients.
• Ensuring that financial, legal or administrative requirements and regulations are complied with.
• Ensuring that datais protected.
• Destroying or archiving finished data/records.
• Ensuring that recordsare easily accessible when needed.

Customer Care Representative, Site Manager and Parking Facility Manager (May 2014 – December 2016)

Duties and Responsibilities Customer CareRepresentative

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.

Site Manager

• Processing orders, forms,applications, and requests.
• Communicating and coordinating with colleagues asnecessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a teamof junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Parking Facility Manager

• Training and scheduling of employees.
• Coordination of staffing on locations based on regular manpower requirements.
• Cash auditing andfinancial analysis.
• Developing and maintaining existing client relationship.
• Maintain daily contact with clients and company director.
• Set and achieve quarterly goals basedon the company’s expectations.
• Complete and submitaccurate and timelyperiodic reports as required.
• Initiating work ordersand regular reviewof the physical conditions of all the company’s sites.
• Develop new procedures to enhance daily operations.
• Adhering to company’s Standard Operating

Procedures and ensure othersdo too.

Internship, (3rd March – 5th May, 2014) Duties and Responsibilities

• Records Management Services
• Information Technology and Communication
• Microfilming Section
• Audio-Visual Services
• Search room and Education Services
• Repository Services
• Library Services
• Conservation Services

Kenya Certificate of Secondary Education, Grade attained;

B Plain

Kenya Certificate of Primary Education, Marks attained;

399/500