WEBSTAR WAKHURA

I humbly make an application for the above position in this great firm and this is due to the greatness displayed by your organization in terms of skill development and productivity output of both your employees and employers that have resulted in organization growth.

Your firm has led to the growth of all personnel and that's why It has always been my desire to work with this wonderful firm that encourages development and good planning.

Throughout my career, I have excelled in motivating people and keeping teams focused while never losing sight of the customer needs and this has made me a valuable  asset in the companies I have worked for. As a creative thinker, problem solver, teacher, learner, and a fantastic manager of people, my focus is to develop the next generation Cloud Infrastructure capabilities as well as building efficient and stable solutions that prevent business downtime and provide high availability capabilities.

Kindly feel free to reach me at the below email address and phone number.

Regards, webstar wafula

WORKEXPERIENCE
DIGITAL MARKETING OFFICER /BUSINESS DEVELOPMENT
MANAGER.

March 2020-To Date
At Kenya Institute of Development Studies, I perform the following duties;
 Optimizing website structure & its contents
 Implementation and management of marketing campaigns that promote
companies or a brand or a product & service.
 Creating brand awareness.
 Using digital space to drive traffic to the company website.
 To acquire leads/customers.
 Designing and applying proper project management standards.
 Planning and monitoring projects.
 Preparing and managing projects.
 Monitoring Overall performance of projects.
 Adopting and applying proper project management techniques.
 Conducting project evaluation.

Technical Support Engineer.
At Kenya Institute of Development Studies. April 2019-Feb 2020
Hear I performed the following duties;
 Research and identify solutions to software and hardware issues
 Diagnose and troubleshoot technical issues, including account setup and
network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Track computer system issues through to resolution, within agreed time limits
 Talk clients through a series of actions, either via phone, email or chat, until
they’ve solved a technical issue
 Properly escalate unresolved issues to appropriate internal teams (e.g. software
developers)
 Provide prompt and accurate feedback to customers
 Refer to internal database or external resources to provide accurate
techsolutions
 Ensure all issues are properly logged
 Prioritize and manage several open issues at one time
 Follow up with clients to ensure their IT systems are fully functional after
troubleshooting
 Prepare accurate and timely reports
 Document technical knowledge in the form of notes and manuals
 Maintain jovial relationships with clients.

Project Manager
WadiDegla Investment (K) ltd. Dec2018-March 2019
Hear I performed the following duties;
 Promoting the concept of project planning.
 Establishing mechanisms of executing projects.
 Enhancing effective approach on monitoring projects.
 Coming up with efficient ways of controlling projects.
 Implementing streamlined approach in closing projects.
 Facilitating effective ways of risk management.
 Applying a transparent and efficient approach to procurement management.
 Promoting effective ways in enhancing proper quality management

IT Officer.
Reporting to: Managing Director.
WadiDegla Investment (K) Limited. May 2017- Nov2018
WadiDegla deals with multifaceted operations encompassing everything from
sports facilities, telecommunications, to real estate developments and industrial
projects.
Hear I performed the following duties;
 Formulated an office plan for information management and its implementation.
 Utilized available resources to maintain and provide efficient computer
information systems and services.
 Improved work effectiveness and productivity, consistent with the goals,
objectives and strategy for the office and the organization.
 Reviewed and re-aligned assigned clients' Microsoft
products/services/technologies including Windows Server, Exchange, and
SQL and Office.
 Provided maintenance to assigned clients' Hardware related to servers and
workstations
 Supervised junior teams in assigned clients' Storage Systems including NAS
and SAN technologies.

Notable achievements:
 Independently managed the implementation of a cloud-based helpdesk
system(Fresh desk)
 Successful Implementation of a cloud-based managed anti-virus system
(vast!)

Business Development Manager /Marketing Manager.
Virtual City. Jan2017-April 2017
Hear I performed the following duties;
 Developing growth strategies & plan.
 Managing and retaining relationships with clients.
 Increasing client base.
 Writing Business proposals.
 Identifying and mapping business strengths & customer needs.

Cloud and Infrastructure Services Lead.
Reporting to: Chief Technology Officer.
VirtualCityLimited. Feb 2016 - Dec2016.
Virtual City is a technology firm that develops and delivers mobile solutions across
the Agri and Supply value chain in East Africa.
Hear I performed the following duties;
 Administered and maintained the organization's I.T. infrastructure and
equipment (i.e., printers, desktops, servers, and hand-held devices etc.).

 Monitoring, implementation, governance, and maintenance of the cloud-
computing environment.

 Lead the Cloud Infrastructure initiatives to drive cloud adoption across the
Agri and Supply value chain in East Africa.
 Managed important infrastructure projects across different phrases, from
implementation, migration and ongoing support:
 Implementation of a cloud-based monitoring system for the organization’s
servers (Monitis).

Customer Relationship Manager.
Multimedia University. Sep 2015-Jan 2016
Hear I performed the following duties;
 Building customer relationships
 Updating customers.
 Maintaining good CRM
 Resolving customer complaints.
 Enhancing effective service delivery

SYSTEM ADMINISTRATOR.
Multimedia University of Kenya. Jan2015-Aug 2015
Hear I performed the following duties;
 Served as a technical expert in the area of systems administration for complex
operating systems, furthermore, recommend the redesign and configuration of
operating systems and system applications.
 Investigate and analyze feasibility of system requirements and develop
system specifications; identifying methods, solutions.
 Implementation of an Active Directory (A.D.) infrastructure for students
‘network.

Microsoft Exchange
internship
Administrator.
Reporting to: Systems
Administrator.
Ministry of Roads. Sep 2014 - Dec 2014
Hear I performed the following duties;
 Served as a consultant in design sessions and this resulted in refining
technical requirements.
 Supported the building of the Exchange infrastructure
 Interfaced with service providers throughout the organization
 Effected knowledge transfer with existing staff.

Notable achievements:
 Implementation of a Microsoft Exchange Server 2010Edition.

Installation Engineer internship.
Reporting to: Head of Project Department.
Internet Solutions (K) Limited. Feb 2014-Aug 2014.
Hear I performed the following duties;
As the lead engineer, I led the team in the Integration of last-mile circuits and
Maintenance of the MPLS Super Core for clients such as;
 Diamond Trust Bank: Multiple MPLS roll out across (50 + sites) in (Kenya
and Tanzania)
 I&M Bank: Multiple MPLS roll out across (15 + sites) in Kenya and Tanzania.
 Visa Incorporated: Roll out of a redundant MPLS solution on fiber last-miles
for the client's Nairobi office.
 Bank of Baroda: Multiple MPLS and VSAT roll out across (30 + sites) in the
following countries, Mauritius, Kenya, Botswana, Tanzania and Uganda.
 Internet Solutions: Integration of a second M.P.L.S. P.O.P. at the Tanzania
Telecommunications Company Limited hosting facility in Kijitonyama, Dar
salaam.

Internet Solutions: Migration of the physical hosting clients from the last-mile
access switches to the physical hosting switches (15 +clients).

SIGNIFICANT (PAST) EXPERIENCES
 Shift Supervisor, Internet Solutions (K) Limited, May 2014- July 2014.
Managed the front desk support team (day and night shift), provided
technical maintenance of the data center, and hosting environment.
 Support Engineer, Internet Solutions (K) Limited, Jan 2014 - April
2014. Took part in Troubleshooting and resolution of client problems in
areas of Internet connectivity and-mail.
 Intern, Kenya Wildlife Services, Jan 2013- July 2013. Provided user
support to the organization’s employees including installation,
configuration, troubleshooting and maintenance of various hardware and
software.

EDUCATION BACKGROUND
 Master’s degree in ICT & Management (2021-Date). At Jomo Kenyatta
University. (Continuing student).
 Bachelor’s degree in Business Information Technology & management
(2016-2019). At Mount Kenya University. Grade: Second class honors
(upper division).
 Diploma in Business Information Technology &management (2013-2015).
At Mount Kenya University. Grade: Upper credit (credit 1).
 Certification in Cyber security & Information security (2018, Aug-Nov) .At
East Africa Institute of Certified Studies. Grade: pass.
 Certification in Project management (2019, Aug-Oct). At Kenya Institute Of
Development Studies. Grade: pass.
 Certification in Management & administration (2020, Feb-April). At Kenya
Institute of Development Studies .Grade: pass.
 Certification in Networking &database management (2020, June-Aug). At
Kenya Institute of Development Studies. Grade: pass.