Alice Adhiambo

I am an ambitious, self-confident and outgoing young lady whose aim is to live my purpose. I aim at applying my acquired and intrinsic knowledge in advancing my profession and service to the society at large.

Through my work experience in my previous and current job I have perfected my skills in Media communication and Public relation through trainings, market research, Content creation, Presentations, Consultations and a day to day customer handling.

I am looking into growing in my career and also challenge myself, I believe this is the opportunity I have been looking for to enable me achieve this.

It would be an honor to work with your team.I look forward to discussing my qualifications further.

Thank you for your consideration.

Sincerely,

Alice Adhiambo.

Housing Finance, Sales and Service                                                    May2021- To Date    

Responsibilities

▪ Offering excellent customer service through quick resolution in order to ensure customer retention.

▪ Selling All consumer products within the whole bank

▪ Ensuring that all clients engagements from prospecting to closure are on CRM.

▪ Building and Maintaining relationships with clients by providing support, information and guidance through the entire customer journey.

▪ Ensure customer payment plans are followed up and collections done on time.

▪ Ensure all mortgage clients are identified early, their mortgage applications created and tracked.

▪ Act with high levels of professionalism in all client engagements.

▪ Provide periodic sales and customer service reports for proper guidance.

▪ Participate in internal and external trainings

▪ Support the handover of properties to the buyers.

Housing Finance, Direct Sales Representative                                   Nov 2019- April 2021

Responsibilities.

▪ Sales Planning and tracking of daily sales activity and reporting to the team leader

▪ Selling all consumer products including accounts sales and property sales

▪ Making Presentations to prospects

▪ Mapping and Scoping the business opportunities

▪ Customer interactions to understand their needs and offer the right products.

Diamond Property Merchants Limited, Relationship Manager​​Oct 2017- Nov2019

Responsibilities:

▪ Building and maintaining positive clients’ relationship

▪ Understanding customer needs and develop plans to address them.

▪ Promoting high- quality sales and customer service processes.

▪ Assisting with generating new business e.g. cold calling potential customers

▪ Resolving customer complaints quickly and effectively.

▪ Schedule regular meetings with customers to ensure they are satisfied.

MOUNT KENYA UNIVERSITY (Degree)​​​​2015- 2018

Bachelor of Arts in Mass Media and Communication

Majoring in Communication and Public relation