Agnes mulwa

CUSTOMER CARE/SALES REPRESENTATIVE, OPPO Kenya | Jan 2019 – Present

• Offering high quality customer experience to all customers.
• Grow sales within the assigned areas by developing innovative ways of increasing and growing sales of our brands
• Managing and resolving customer complaints.
• Execution of sales programs and activities aimed at market penetration, volume growth and competition management 
• Escalation of customer issues and making sure the issues are closed within agreed SLA
• Accurate and timely reconciliation of sales tenders.
• Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
• Assist in monitoring and reporting on competitor activities. 

RETAIL SALES ADVISOR, Safaricom PLC | Jan 2022 – Dec 2022

• Approach customers and offer them advice on products to persuade them to buy.
• Provide information and other services such as handling returns of merchandise.
• Locate products on behalf of customers.
• Arrange merchandise on shelves according to popularity.
• Deal with complaints in a patient and helpful manner
• Take and record orders through a computer system in person or over the phone/e-mail.
• Update customer information in databases
• Go the “extra mile” to meet targets.
• Monitor shelves inventory and unload new products when needed.
• Operate cash registers and close daily revenues.
• Maintain a clean and orderly environment in the store.

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CUSTOMER CARE/SALES REPRESENTATIVE, Samsung Electronics East Africa | Jan 2016 – Dec 2019

• Offering high quality customer experience to all customers.
• Managing and resolving customer complaints.
• Identifying and escalating priority issues and where necessary follow up customer concerns.
• Taking ownership of all orders generated and any customer issues arising.
• Escalation of customer issues and making sure the issues are closed within agreed SLA
• Accurate and timely reconciliation of sales tenders.
• Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
• Sales of devices and accessories as per targets set

Bachelor of Arts Communication – Daystar University | 2015 – Ongoing

Kenya Certificate of Secondary Education – Ruiri Girls secondary school Meru | 2010 – 2013 

Kenya Certificate of Primary Education – St Peter's Elite School Gilgil | 2002– 2008