
Agnes mulwa
Customer Service / Support
Services offered
Am passoinate about travelling.
Am passionate about helping and resolving customers needs.
I love exploring new places .
Experience
CUSTOMER CARE/SALES REPRESENTATIVE, OPPO Kenya | Jan 2019 – Present
- Offering high quality customer experience to all customers.
- Grow sales within the assigned areas by developing innovative ways of increasing and growing sales of our brands
- Managing and resolving customer complaints.
- Execution of sales programs and activities aimed at market penetration, volume growth and competition management
- Escalation of customer issues and making sure the issues are closed within agreed SLA
- Accurate and timely reconciliation of sales tenders.
- Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
- Assist in monitoring and reporting on competitor activities.
RETAIL SALES ADVISOR, Safaricom PLC | Jan 2022 – Dec 2022
- Approach customers and offer them advice on products to persuade them to buy.
- Provide information and other services such as handling returns of merchandise.
- Locate products on behalf of customers.
- Arrange merchandise on shelves according to popularity.
- Deal with complaints in a patient and helpful manner
- Take and record orders through a computer system in person or over the phone/e-mail.
- Update customer information in databases
- Go the “extra mile” to meet targets.
- Monitor shelves inventory and unload new products when needed.
- Operate cash registers and close daily revenues.
- Maintain a clean and orderly environment in the store.
.
CUSTOMER CARE/SALES REPRESENTATIVE, Samsung Electronics East Africa | Jan 2016 – Dec 2019
- Offering high quality customer experience to all customers.
- Managing and resolving customer complaints.
- Identifying and escalating priority issues and where necessary follow up customer concerns.
- Taking ownership of all orders generated and any customer issues arising.
- Escalation of customer issues and making sure the issues are closed within agreed SLA
- Accurate and timely reconciliation of sales tenders.
- Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
- Sales of devices and accessories as per targets set
Education
Bachelor of Arts Communication – Daystar University | 2015 – Ongoing
Kenya Certificate of Secondary Education – Ruiri Girls secondary school Meru | 2010 – 2013
Kenya Certificate of Primary Education – St Peter's Elite School Gilgil | 2002– 2008
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