beBee background
Professionals
>
Customer Service / Support
>
Nakuru
Adrian Walwang'a

Adrian Walwang'a

CUSTOMER EXPERIENCE EXECUTIVE AND SALE AGENT

Customer Service / Support

Nakuru

Social

About Adrian Walwang'a:

Dedicated and results-driven Customer Service Professional with extensive experience at Safaricom PLC, excelling in providing exceptional customer experiences. Proficient in database management, complaint resolution, and ensuring compliance with industry regulations. Adept at managing teams and demonstrating excellent communication skills. Proven ability to meet and exceed customer satisfaction targets. Seeking to leverage these skills and experiences to contribute effectively to a dynamic organization.

Experience

Customer Executive Experience
Diligently update customer records with precision, ensuring full compliance with Know Your Customer procedures.
Provide top-tier customer service, consistently delivering exceptional experiences to all clients.
Exercise utmost responsibility and confidentiality in handling customer documents and records.
Escalate customer issues and conduct diligent follow-ups to ensure swift resolution within agreed Service Level Agreements (SLA).
Achieve and surpass both individual and team Net Promoter Score targets by delivering high-quality retail sales customer service.
Execute accurate and timely cash and stock reconciliation processes

Education

Raliew Mixed Secondary School
Kenya Certificate of Secondary Education (KCSE)
2006 - 2010


Goethe Institute
Certificate in German Language
Sept 2016 - Dec 2016

Jomo Kenyatta University of Agriculture and Technology
Bachelors of degree in Mass Communication (Public Relations and Advertising)
May 2012 - November 2015

Professionals in the same Customer Service / Support sector as Adrian Walwang'a

Professionals from different sectors near Nakuru

See professionals near Nakuru

Other users who are called Adrian

Jobs near Nakuru

  • MSVL Group

    Regional Sales Lead

    1 day ago

    MSVL Group Nakuru, Kenya Full time

    ABOUT THE COMPANY · We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer ...

  • beBee Professionals

    A sales representative

    1 month ago

    Direct apply
    beBee Professionals Nakuru, Kenya Customer Service Representatives Freelance KSh20,000 - KSh25,000 per month

    Am running a powerful massively expanding project over here NAIROBI called the EAGLES MASTERMIND PROJECT KENYA and other parts of the country under a company called EMPOWERED CONSUMERISM which is massively expanding, ,,, I'd be glad to invite you to be part of the individuals who ...

  • Staffrite

    Agriculture Engineer Job

    2 days ago

    Staffrite Nakuru, Kenya Full time

    Type of employment: Full time, · Responsible for delivering quality services to our clients. As well, to work with our clients to both satisfy their current needs and explore new business opportunities in agricultural engineering. They're expected to stay up to date about new hyd ...

See jobs in Nakuru