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Adrian Walwang'a

Adrian Walwang'a

CUSTOMER EXPERIENCE EXECUTIVE AND SALE AGENT

Customer Service / Support

Nakuru

Social

About Adrian Walwang'a:

Dedicated and results-driven Customer Service Professional with extensive experience at Safaricom PLC, excelling in providing exceptional customer experiences. Proficient in database management, complaint resolution, and ensuring compliance with industry regulations. Adept at managing teams and demonstrating excellent communication skills. Proven ability to meet and exceed customer satisfaction targets. Seeking to leverage these skills and experiences to contribute effectively to a dynamic organization.

Experience

Customer Executive Experience
Diligently update customer records with precision, ensuring full compliance with Know Your Customer procedures.
Provide top-tier customer service, consistently delivering exceptional experiences to all clients.
Exercise utmost responsibility and confidentiality in handling customer documents and records.
Escalate customer issues and conduct diligent follow-ups to ensure swift resolution within agreed Service Level Agreements (SLA).
Achieve and surpass both individual and team Net Promoter Score targets by delivering high-quality retail sales customer service.
Execute accurate and timely cash and stock reconciliation processes

Education

Raliew Mixed Secondary School
Kenya Certificate of Secondary Education (KCSE)
2006 - 2010


Goethe Institute
Certificate in German Language
Sept 2016 - Dec 2016

Jomo Kenyatta University of Agriculture and Technology
Bachelors of degree in Mass Communication (Public Relations and Advertising)
May 2012 - November 2015

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