Services offered
Recent graduate, looking for the opportunity to leverage my knowledge and grow professionally as a Data Analyst / Web Developer. Proficient in using Python programming language.
Experience
Position: Customer Service Representative
Feb 2022 - Jul 2022
Sure Cred Limited - Nairobi, Kenya
- Handling outbound calls and advising customers on financial management.
- Reminded customers to pay their loans on time.
- Complied with data security and confidentiality policies to safeguard customer information.
- Resolved customer concerns, following internal database prompts and company scripts.
- Navigated multiple computer applications while conversing with customers.
- Collated and communicate customer feedback to appropriate internal departments and team leaders.
Education
University of Nairobi - Nairobi, Kenya | BSc. Mathematics
Sep 2016 - Sep 2022
- Specialized in Applied Mathematics. Second Class Honors (Lower Division).
Udacity - Online | Data Analyst Nanodegree
May 2022 - Sep 2022
- Learnt Data Analysis coursework in Python, SQL, and Excel.
Ajira Digital - Online | Data Entry
Apr 2022 - Sep 2022
- Learnt Data Entry in Excel and Data Management using SPSS.
Moringa School - Nairobi, Kenya | Software Development
May 2021 - Dec 2021
- Coursework in Fullstack Web Development.
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