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Online Customer service - Nairobi, Kenya - GROWTHSPERE ORGANIZATION
Description
Online Customer Support entails providing assistance to consumers via digital platforms such as messaging, electronic mail, and social networks. Customer service agents handle questions, resolve issues, and offer advice regarding products and services, aiming to create a seamless and favorable interaction.
Key Responsibilities:
- Engage with clients and understand their needs.
- Listen attentively to customer concerns.
- Deliver well-thought-out solutions empathetically and efficiently.
This role is essential in maintaining customer satisfaction and loyalty, contributing to a positive image of the organization.
