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  • Call Centre Nursing Executive - Nairobi, Nairobi County - CIC Insurance Company

    CIC Insurance Company
    CIC Insurance Company Nairobi, Nairobi County

    2 months ago

    KSh900,000 - KSh1,200,000 (KES) per year *
    Description

    PURPOSE:
    To provide general customer service in respect to medical business customers.

    PRIMARY RESPONSIBILITIES:

    • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre
    • Handle phone calls and visitors, as well as resolve customers' communication through electronic and physical channels
    • Issuance of both in and outpatient approvals for admissible requests for insured members
    • Communication to stakeholders on management of cases and financial liability through reports
    • Provide input for the customer service reports
    • Share daily/weekly and monthly reports as may be required from time to time
    • Participate in cost management initiatives/strategies that have been put in place by the business
    • Handle customer service issues and queries in a timely manner
    • Escalate Customer queries to the relevant job role if necessary
    • Maintain professional ambience within the office premises
    • Promote the organization's customer service charter

    Academic and Professional Requirements
    Minimum Qualification - Diploma in Clinical Medicine/Nursing (KRCHN)

    Experience Required:
    Three years of relevant experience in busy health environment

    One year experience in a medical call centre management unit

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    * This salary range is an estimation made by beBee
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