Senior Data Management Specialist - nao - PST

Job title: Data Processing-Team Lead

Description

Job Overview

We are seeking a highly skilled and experienced Data Processing Team Lead to join our team at PST. As a key member of our organization, you will be responsible for overseeing the day-to-day activities of our Data Entry Specialists and ensuring that they have the necessary tools and resources to perform their tasks efficiently.

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering high-quality results. You will also have the chance to develop your leadership skills and contribute to the growth and success of our organization.

Key Responsibilities:
• Communicate task assignments from our Regulation Managers (RM) to the Data Entry Specialists (DES).
• Organize the working schedules of the DES team members to maximize productivity and efficiency.
• Liaise with various workflow participants and act as the point of contact for progressing actions.
• Provide and maintain accurate documentation to support the team's progress.
• Implement, optimize, and automate workflows to improve efficiency and reduce manual errors.
• Write requirements for other teams to facilitate seamless collaboration.
• Conduct individual coaching and group training sessions to enhance team members' skills and knowledge.
• Perform quality checks to ensure data accuracy and consistency.
• Manage your team effectively to achieve goals and objectives.
• Provide regular reports on the progress of list processing and results of individual DES team members.
• Train new DES team members on workflows and company policies.
• Coordinate tasks and work schedules to minimize conflicts and delays.

Requirements

To succeed in this role, you will need:
• A Bachelor's or Master's degree in project management or a related field.
• At least 3 years of experience as a project coordinator/manager, preferably with both Data Entry Specialist (DES) and non-DES teams.
• Experience in managing workflows and organizing team members across different time zones.
• Experience in working with multiple stakeholders and conducting remote coaching and mentoring sessions.
• The ability to lead and organize a team for maximum efficiency and effectiveness.
• Strong attention to detail and organizational skills.
• A thorough understanding of large language models is essential.