Administrative Officer - Customer Engagement - Nairobi, Kenya - Liberty

Description

About Us

Liberty is a dynamic organization that prioritizes customer satisfaction and employee growth. We are committed to providing excellent service and creating opportunities for our staff to develop their skills.

Job Role

We are seeking an experienced Administrative Officer - Customer Engagement to join our team. The successful candidate will be responsible for ensuring seamless customer engagement and satisfaction.

Key Tasks

• Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
• Ensure customers are satisfied with the company's service and maintain a strong working relationship.
• Handle clients throughout the implementation life-cycle accurately and promptly.
• Working with the management team in making some of the business decisions.
• Support the sales team in business acquisitions, planning, retention, and management.
• Develop and update client and administrative-related reports.
• Handle office tasks, such as filing, answering phone calls, and data entry.
• Handle the contracting process and maintain contracts up to date.
• Identify and resolve customer-related issues in an appropriate manner.
• Plan, order, and maintain officer supplies.
• Any other duties as assigned by the management.

Requirements

• At least 2 years of experience in customer service and administration.
• Good business acumen.
• Strong communication and interpersonal skills.
• Strong negotiation ability.
• Analytic ability.
• Good problem-solving.
• Should be highly organized.
• Working knowledge of computer applications.

Salary Information

The estimated salary range for this position is $55,000 - $75,000 per annum, depending on experience and qualifications.