Customer Experience Representative Hospitality - Nairobi - Emerge Egress Consulting

Job title: Customer Service Assistant-Hospitality

Description

Company Profile

Emerge Egress Consulting is a reputable HR Management and Training Consulting Firm, committed to delivering high-quality services since its establishment in 2017. Headquartered in Nairobi, we have expanded our reach to cater to various sectors, offering customized solutions to meet our clients' diverse needs.

Job Description

This is an exciting opportunity to join our team as a Customer Service Assistant in the hospitality sector. As a key member of our support team, you will be responsible for handling client inquiries, providing expert assistance, and driving customer satisfaction.

Main Responsibilities

• Ensure seamless communication with clients, resolving issues promptly and professionally.
• Provide exceptional support to clients, addressing their concerns and needs efficiently.
• Develop strong relationships with clients, fostering trust and loyalty through open and interactive communication.
• Maintain accurate records of client interactions, transactions, and communications.
• Collaborate with colleagues to achieve shared goals and objectives, ensuring consistent quality service delivery.

Essential Requirements

• Degree in Business Administration, Communication, or a related field.
• A minimum of 2 years' relevant work experience in customer-facing roles.
• Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively.