Operations Specialist - Nairobi - Hey Digital - Leading SaaS Performance Marketing & Creative Agency

Description

Hey

I am Gabby, Head of Ops at Hey Digital, and I am super excited to let you know that we're looking for an Operations Specialist to join our team

Hey Digital is a B2B SaaS Performance Marketing Agency that has partnered with some of the hottest companies in the industry like PostHog, Hotjar, Toggl and Pitch (to name a few).

We also run Hey Design, our new subscription-based design service, delivering world-class designs to companies like Instantly, Kilo Code and Aikido.

We have an incredible, fully remote team (20 countries and counting) of Performance Marketers, Designers, Project Managers, Account Managers, and hopefully...

you?

This role is perfect for you if:
You are an experienced Ops whizz who likes getting their hands into everything.

You're looking for a full-time, remote position with a salary range of €2000-€3000 per month (dependent on experience: 2-2.5k on tier 1; 2.5-3k on tier 2).

You love solving problems and building systems that make teams work better.
You love the idea of working with people from all over the world.
You have what it takes to be part of a team delivering a world-class service to top-tier clients.

About the role


Responsibilities:

Support the optimisation of our client delivery operations: spotting bottlenecks, improving processes, building systems in ClickUp and making things run smoother across departments.

Work with light automations (e.g., Slack → ClickUp workflows, n8n/Zapier-style logic, custom fields, rules, dependencies).
Assist with People Ops workflows including hiring, onboarding/offboarding, documentation updates, organising events, and ensuring smooth internal processes.
Analyse data from multiple sources (ClickUp, Sheets, time-tracked data, client metrics) and present insights clearly through reports and presentations.
Create documentation, playbooks, and SOPs that help our teams operate at their best.
Contribute to maintaining and improving our knowledge base (on Slite).

Collaborate with multiple teams (Project Management, Account Management, Design, Performance Marketing, Growth) to understand needs, unblock workflows and elevate our internal operations.

Requirements:
2–3 years of experience levelling up operations in a startup or scale-up environment.
Proven experience across Ops responsibilities such as process optimisation, automation, documentation, data analysis, and cross-team collaboration.
High proficiency with tools like ClickUp and Slack, and comfort jumping between multiple platforms.
Experience working with stakeholders across multiple departments.
Solid understanding of project management principles, workflows, and dependencies.
Familiarity with lean methodology and continuous improvement principles.


Really nice-to-haves:
Experience with tools such as n8n, Typeform, Miro, Pitch, Slite, Lattice, Teamtailor, Deel, or Timetastic.
Ability and excitement to use AI to deliver faster, better results.
Experience running or supporting hiring processes.
Experience in a customer-facing role (you understand firsthand what excellent client delivery looks like).
Exposure to building or refining automations, forms, templates, or reporting dashboards.

About the Ops Team
Our Ops department is comprised of 2 teams - Project Management and Operations.

You would work in the Operations Team, under Rhon (our Ops Team Lead) to support and drive forward our internal operations.

Here's a little bit more about how we work
We work in sprints. Every week we prioritise, estimate, and deliver Ops projects with intention and structure.
Autonomy is non-negotiable. We expect ownership, initiative, and follow-through. You'll have freedom - and the responsibility that comes with it.
High trust, high standards.


We give and expect trust:
trust that you will deliver excellent work, and trust that feedback is welcomed, processed, and acted on.
We challenge assumptions.

Progress doesn't come from "because that's how it's always been done" -> it comes from contrarian thinking and intelligent questioning.

We engage critically. Ops isn't just a service role - we are strategic partners to all the other teams. We think deeply about the why behind our work and how it ties into the bigger picture.
We practise Radical Candor. We care personally and challenge directly. This is how we grow individually and as a team.
We balance excellence and joy.

Our goal is to deliver exceptional results for clients while building systems that help our teams succeed and enjoy their work.

Why work at Hey Digital?

We want Hey Digital to be the best place you've ever worked at - the job you brag to your friends and family about.

We do this by staying true to our core values and committing to the following:

Remote, always - Hey Digital is and will always be a remote-first company. As long as you have an internet connection, you're able to work from whatever environment that best suits you, wherever in the world

Flexibility - We have 2 sets of core hours (US: 08:00-12:00 EST) (EU: 11:00-15:00 EET) and outside of this, our team members have the the flexibility to set their own hours.

This might differ depending on the role but wherever we can, we try to meet each team member's needs.

Generous PTO - We firmly believe that time off is the key to bringing your best self to work, so we have you covered with 28 days of PTO, 15 paid national holidays (wherever you live), and your birthday off To supplement this, we've also built comprehensive policies for parental, bereavement and compassionate leave.

Home office allowance - After 3 months of joining our team, you'll be able to request €1,000 towards creating your dream home office.

Continuous learning opportunities - Interested in a specific book, course or event that you think will help your grow? Let us know and we will do our best to cover you

Culture as a feature - We make a big effort to cultivate a company culture that is open-minded, kind, fun and brilliant.

Our team is one of the best parts of working here, and why we stay for so long.

Our Core Values
Take ownership - We take ownership of everything we do, whether it's positive or negative. It is extremely OK to make mistakes and find things difficult. That is the first step to learning So we own it.
Challenge the ordinary - We don't follow everyone else - we create our own playbooks. We're always looking for new and sometimes unconventional ways to approach our day-to-day.

Speak your truth - We speak up at all times and are 100% transparent with each other and our clients.

We tackle any problems or challenges with open hearts and minds.
Learn. Grow. Repeat. - We believe that self-care and personal development always take the number one priority.

When you prioritise learning both about yourself and your craft, you'll produce your best work and open up possibilities that you didn't previously know existed.

Our hiring process
Here's what you can expect from the hiring process
Application → You submit and we will review We get A LOT of applications and we will endeavour to get through them as quickly as we can but please be patient with us

1st Interview → If selected, we'll schedule 30min to discuss your background, the role and any questions you have about Hey Digital.

Paid Skills Assessment → If the interview goes well, we'll send you an assessment (about half a day's work) to evaluate your practical abilities and ingenuity.

Once submitted, we will reimburse you for your time
2nd Interview → You'll meet with me We'll dig into some technicalities and learn more about one another.
Culture Call → Lastly, you'll meet with some other team members to make sure we are a perfect fit

And that's it Now that you have all the info, give the application your best go, or share it with someone who you think would rock in this role

Excited to learn about you
Gabby

At Hey Digital, we believe in diversity, equality, and inclusion. As such, we welcome applicants from all backgrounds and experiences.

[Job offerings from Hey Digital will be exclusively communicated through an email. Be cautious of potential scams if you encounter any other offers.]
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