Head of Human Resources - Nairobi County

Job summary

The Head of Human Resources is responsible for providing transactional, operational and strategic services across all facets of HR in order to support the business to deliver its strategy and create sustainable value for key stakeholders.

Responsibilities

• Act as a single point of contact for all HR-related issues across East Africa.
• Manage end-to-end recruitment, onboarding, and induction processes.
• Maintain employee records, contracts, and HR documentation in compliance with local labor laws.
• Coordinate payroll inputs, leave administration, and statutory deductions.
• Oversee performance appraisal cycles and help managers with goal setting.
• Handle disciplinary actions, investigations, and conflict resolution.
• Manage offboarding and exit interviews to capture feedback and mitigate risks.
• Lead employee engagement programs and well-being initiatives.

Qualifications and Experience

• Bachelor's degree in Human Resource Management, Organisational Psychology, or related field.
• Professional HR certification (CHRP, CIPD, SHRM) is highly preferred.
• 7+ years of progressive HR experience, with at least 3 years in a managerial role.
• Experience managing HR across multiple East African countries is essential.
• Strong knowledge of Kenyan labor laws; familiarity with labor laws in East Africa is a plus.
• Experience in multinational or regional organizations is preferred.

Job description