Director of Product Design - Nairobi

Job summary

We are looking for a Director-level Head of Product Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.

This role offers the opportunity to reshape how design drives business strategy and customer experience at a crucial growth moment. You'll lead cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.

At M-KOPA, design isn't an afterthought—it's central to our mission of creating transformative financial partnerships that often serve as customers' first entry point into formal financial services.

Responsibilities

• Leading the strategic direction and evolution of our Product Design function
• Collaborating with Product Management and Tech leadership to define overall UX strategy
• Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
• Reviewing design work to ensure quality and cohesion before release
• Mentoring design team members and fostering a sense of belonging while helping advance their careers
• Working with marketing teams to ensure visual cohesion across the M-KOPA brand
• Translating design metrics into business outcomes that executives understand and value

Job description