Senior Customer Care Operations Manager - Kenya

We are seeking an Operations Manager to oversee and optimize operational processes across the business ensuring efficiency accuracy and scalability This role is responsible for managing inventory streamlining workflows and coordinating logistics to support business growth and cus ...

+The General Manager will be responsible for overall business operations, growth, and profitability of Petroleum in Kenya and Uganda petroleum business. · +Lead and manage day-to-day operations of petroleum business in Kenya and Uganda. · + Drive sales growth, market expansion, a ...

We are looking for a BPO Operations Manager to provide dedicated operational leadership for M-KOPA Kenya's outsourced Customer Care operations, managing over 500 agents across two BPO partners. · This role offers the opportunity to lead large-scale BPO operations at M-KOPA Kenya, ...

· General information · Entity · ANT Automotive Logistics is a leading East African specialist in end-to-end automotive logistics solutions. · As a subsidiary of Africa Global Logistics (AGL), we excel in seamlessly transporting new vehicles from the · port of Mombasa to their ...

Key Responsibilities  · Achieve profitability targets through revenue maximisation and prudent cost management. · Grow and monitor branch's liability and asset portfolios to achieve business targets.  · Grow the customer base, ensure retention of existing customers through high l ...

Lead and direct a staff team of Senior HR Advisors OR work as a standalone HR professional for own HR area. · ...

The Deputy CEO will support the CEO in driving the company's strategy and operational performance. · ...

Provides strategic leadership by defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth. · ...

The Head of Group Planning & Budgeting will coordinate the group annual planning and budgeting process, prepare and present budget updates to senior management, and implement enhancements to the budget system. · ...

We are seeking a Human Data Manager to lead operations at the intersection of data technology and process optimization. · Design and manage data workflows: Oversee annotation collection processing analysisAnalyze datasets: Identify actionable insights recommend efficiency improve ...

Establish and maintain BCP policy and processes, keep up to date with regulations and guidelines specific to business continuity management, and recommend improvements and updates to policies, standards, and procedures. Conduct thorough risk assessments to identify potential thre ...

Save the Children International has an exciting opportunity for a Senior Programme Operations Advisor, ESA to join our global team. · The role can be based in any of ESA approved SCI locations. · Team and Job Purpose · The Programme Risk, Delivery and Performance team ensures tha ...

The Head of Products is responsible for defining and executing the retail product strategy in alignment with business objectives. · Define and execute the Retail product strategy in alignment with overall business objectives. · Provide oversight of the end-to-end product lifecycl ...

The Human Capital Manager will be responsible for developing and implementing Human Resource Management systems, policies and procedures to create a harmonious industrial climate. · ...

+ Review legislation, proposed bills, judicial decisions, best practice and market trends which have an impact on the Bank. · + Analyze compliance requirements of existing, new and/or revised laws and regulations. · + Conduct internal legal compliance audits and examinations to e ...

KEY RESPONSIBILITIES:  · Conduct cyber risk assessment for assigned cyber security audit and advisory assignments. · Perform independent threat and vulnerability assessment and penetration test audits of the bank's ICT systems to assess the effectiveness of the cybersecurity cont ...

The role supports tender processes, contract negotiations, category management and alignment with SCM strategies for the country. · The procurement manager will oversee the sourcing of goods and services from both local and international markets ensuring cost efficiency quality a ...

The General Manager – KCB Trustee Services will be responsible for developing and executing comprehensive strategies to create new business opportunities for the Group in collaboration with senior management to accelerate revenue growth and build sustainable business. · ...

The Manager Information Systems Audit is responsible for participating in the Technology and Information Systems risk assessment process to develop the annual Group IS audit plan. · ...

The Digital Support Specialist will provide technical support for digital loans, internet banking, mobile banking and implementation of related projects. They will also deliver business solutions by ensuring they are well tested and rolled out in a manner that does not adversely ...