Account Manager – SMB - Nairobi, KE
Only for registered members Nairobi, KE, Kenya
6 days ago
* This salary range is an estimation made by beBee
Job summary
We are seeking a highly organized and proactive Account Manager to oversee ShipShap's strategic SMB merchants.
Responsibilities
- Manage relationships with 10-15 strategic merchants, acting as the primary point of contact.
- Drive revenue expansion within accounts by upselling other ShipShap products
- Secure monthly shipment commitments from key merchants and request spot/discounted rates from courier partners
- Monitor seasonality and merchant shipment forecasts
- Support bulk shippers to capture recurring volumes.
- Identify merchant pain points (documentation, customs, courier management) and solve via ShipShap tools.
- Develop and execute monthly account reviews to ensure forecast accuracy and prevent revenue dips.
- Collaborate with Sales Leads to ensure seamless onboarding of new strategic SMBs
Job description
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